IT Service Management Process Analyst
IT Service Management Process Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Can hire in our east west or south regions. Will work in a hybrid environment with an onsite requirement 2 times per week.
Job Summary
This Business Systems Analyst role provides critical organization-wide design and support of our Corewell Health IT Service Management program. This role is a process manager for Digital Services Major Incident Management Incident Management and Problem Management processes including designing implementing and operationalizing our critical impact technical response. This role directly coordinates and is a central focal point for the Incident Command Organization. It also supports the Problem Management lifecycle for any of our applications or infrastructure. It provides Incident record technical integration and user interface design. This role helps reduce impact to our Service Desks and our larger DS teams by resolving and facilitating root cause analysis. It also provides training and education policy and standards and process improvement intake to all users of these processes. The ITSM program leverages ITIL best practices to design and implement industry-leading processes. This role will function within the SAFe methodology to organize and prioritize work in program increments. This role will also participate in an on-call rotation to support incident response.
Essential Functions
- Aware of the implications of applying new/differing technology to the current business or clinical environment utilizes research and analysis along with an understanding of relevant business or clinical systems and industry requirements to define medium-to large sized systems scopes and objectives for developing new or improving existing information systems.
- Performs business analysis working with users to define their needs and then documenting those requirements.
- Collaborates with others to troubleshoot issues with existing systems.
- Remains current with business or clinical requirements and needs based upon future industry trends and changes and understands the implications for existing technology.
- Provides mentorship to less senior team members and is accountable as a role model for customer service excellence.
Qualifications
Required
- Bachelors Degree or equivalent
- 5 years of relevant experience in the field
- Willing to work on-call outside of regular business hours once per month.
Preferred
- Masters Degree or equivalent
- 7 years of relevant experience including experience formulating and defining systems scopes and objectives
- Experience working in ITSM/ITIL
- Experience in systems development lifecycle including requirements gathering and design
- Participant in multiple phases of an integrated system implementation
- Background in health care sciences or information systems
About Corewell Health
As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Corewell Health Place - 100 Corewell Drive NW - Grand RapidsDepartment Name
Service Management OperationsEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8:00 a.m. to 4:30 p.m.Days Worked
Monday to FridayWeekend Frequency
Variable weekendsCURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
IC
Employment Type
Full-Time
