IT Customer Operations Depot Technician 1
IT Customer Operations Depot Technician 1
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Job Description
We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled inclusive culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.
The IT Customer Ops Depot Technician is a member of our hardware depot team. They are responsible for configuration and distribution of laptops for new hires and existing employee laptop swaps.
Configuration and distribution of PCs including but not limited to:
- Onsite laptop provisioning and depot activities.
- Complete laptop setups and deployment for employees using standard hardware images and software.
- Manage physical asset inventory and update system accordingly.
- Troubleshoot and resolve hardware software and connectivity issues discovered during provisioning process.
- Coordinate with authorized vendor(s) for PC hardware repair.
Coordinate user laptop upgrades and support during scheduled refresh process:
- Schedule meetings with users to assist with laptop swap process.
- Provide IT support related to laptop swaps.
- Coordinate and remediate laptop SWAP returns
Other miscellaneous tasks such as:
- Maintain and/or coordinate PC hardware inventory.
- Order and purchase standard equipment and software through approved vendors.
- Shipping label creation and packaging of laptops for shipping.
- Participation in weekly team calls.
EDUCATION
- Associate degree or equivalent experience
TECHNICAL/SOFT SKILLS
- Working knowledge of hardware and applications
- Experience with Microsoft Windows OS MAC OS MS Office Suite asset management Microsoft Active Directory computer imaging software ServiceNow Service Desk software VoIP phone systems CCH ProSystem FX endpoint security & protection enterprise backup solutions hard disk encryption software PC hardware printers and other networked equipment.
SPECIAL REQUIREMENTS SPECIFIC TO JOB
- Excellent verbal and written communications
- Demonstrates a working knowledge of the technology tools required within assigned responsibilities
- Effective organization and time management skills
- Ability to manage multiple tasks and strong attention to detail
- Ability to handle constantly changing flow of traffic remain productive during slow times be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations.
- Ability to work in a highly collaborative environment and consult effectively with employees at all levels.
EXPERIENCE
1-3 years relevant experience in customer service or IT support
At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/ is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please send us an email at .
Required Experience:
IC
Employment Type
Full-Time
