Senior Manager, Technical Customer Training
Senior Manager, Technical Customer Training
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Job Description
About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything anywhere. Our award-winning intelligent integration and automation platform helps organizations power the future of business. At Boomi youll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems make a real impact and want to be part of building something big. If this sounds like a good fit for you check out or visit ourBoomi Careers page to learn more.
*Please note candidates may need to work EST hours 2-3 days per week to support a global team*
Were looking for an experienced Technical Learning & Development leader to drive the full lifecycle of technical e-learning course and certification creationfrom intake and scoping to design development launch and measuring impact. Youll collaborate with Product Engineering and business teams to ensure our training programs equip customers partners and employees with the knowledge and skills they need to be successful.
This is both a strategic and operational leadership role: you will set the vision and roadmap for our technical training portfolio while ensuring your team executes with quality consistency and speed.
This role will lead a global team of 10 technical e-learning content developers and instructional designers and reports directly to the Director of Community & Customer Marketing.
What Youll Do:
- Lead & Grow a Global Team Manage and develop a diverse team of instructional designers and technical content developers fostering collaboration creativity and professional growth
- Own the Training Lifecycle Oversee the full process of course and certification creation from needs analysis to design development launch and continuous improvement
- Shape the Learning Strategy Define the dynamic roadmap for technical training programs aligned to the Boomi platform customer needs and industry trends
- Drive Content Excellence Ensure training is accurate current and effective by establishing standards processes and review mechanisms
- Collaborate Cross-Functionally Partner with Product Engineering Marketing and Customer Success to align training priorities with business goals
- Measure Impact Implement evaluation models learner analytics and feedback loops to continuously improve training effectiveness and demonstrate ROI
- Innovate & Scale Incorporate modern learning practices AI tools and scalable delivery methods and tools
- Certification Program Management Provide strategic leadership of Boomis global certification program ensuring our 16 certifications continue to mature and hold strong industry credibility
The Experience You Bring:
- 10 years of experience in Technical Training & Instructional design
- 2 years of proven leadership experience managing a global team of learning professionals (instructional designers e-learning developers or technical trainers)
- Strong track record in end-to-end course creation and maintenance and learning program management ideally for SaaS developer tools or enterprise software
- Deep knowledge of instructional design models (ADDIE SAM or agile approaches) and adult learning principles
- Experience collaborating with technical subject matter experts and translating complex topics into structured learning pathways
- Familiarity with LMS platforms SCORM/xAPI and e-learning authoring tools (Articulate Camtasia Vyond Adobe Suite etc.)
- Strong project management skills: able to prioritize manage risk and deliver multiple initiatives on time
- Excellent communication and stakeholder management skills; able to influence across functions and at all levels
Bonus Points If You Have:
- Background in technical enablement developer education or product training.
- Exposure to integration automation or AI technologies (Boomi experience a strong plus).
- Experience with accessibility standards (ADA WCAG) and inclusive learning design
- Track record of using analytics and learner data to improve content and demonstrate business value
- Experience driving the strategic evolution of an L&D function not just managing execution
Arent sure if youre a match We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates so dont hesitate to apply; you could be the perfect fit!
Compensation
Boomi is committed to fair and equitable compensation practices. Base compensation for this position in Canada ranges from 00 CAD annually applicable bonus. Final compensation will be determined by various factors including the candidates knowledge skills experience and geographic location.
#LI-REMOTE #LI-AO1
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true authentic self. Our team members are our most valuable resources and we look for and encourage diversity in backgrounds thoughts life experiences knowledge and capabilities.
All employment decisions are based on business needs job requirements and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process please submit a request to. This inbox is strictly for accommodations please do not send resumes or general inquiries.
Required Experience:
Senior Manager
Employment Type
Full Time
