Senior Manager, Shipping & Logistics

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Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

Drive the future of eBay Australias customer experience by leading our shipping logistics and cross-border delivery strategy. This pivotal role owns the end-to-end shipping journey for millions of domestic and international transactions ensuring speed cost efficiency and reliability. We seek a logistics innovator with deep expertise in global supply chains to optimize carrier partnerships reduce friction in cross-border trade and elevate seller and buyer satisfaction.

Key Responsibilities

Strategic Leadership:

Develop & execute eBay Australias shipping & logistics roadmap prioritizing cross-border efficiency and scalability.

Lead carrier negotiations (domestic: AusPost StarTrack Toll; international: DHL FedEx UPS regional specialists) for competitive rates service levels and innovation.

Design solutions for complex international logistics challenges (customs clearance duties/taxes tracking returns).

Operational Excellence:

Manage day-to-day logistics performance across B2C C2C and B2B channels focusing on delivery speed cost and reliability KPIs.

Oversee cross-border compliance (Australian Border Force AQIS GST regulations) and risk mitigation.

Partner with eBays global logistics teams to align and execute AU strategy with international programs

Cross-Functional Collaboration:

Work with Product/Tech teams to enhance shipping tools tracking visibility and seller integration.

Advise Commercial teams on logistics-driven growth opportunities (e.g. new international corridors).

Support Customer Service with escalation resolution and root-cause analysis for delivery failures.

Data-Driven Innovation:

Analyze shipping data (costs transit times damage rates) to identify trends inefficiencies and improvement areas.

Pilot new technologies (e.g. AI-driven routing blockchain customs docs) and last-mile solutions.

Optimize returns logistics & reverse supply chains for international items.

Team & Stakeholder Management:

Lead a team of logistics specialists; mentor talent and foster a culture of continuous improvement.

Build trusted relationships with carriers 3PLs customs brokers and internal stakeholders (Sales Marketing Finance).

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