Salesforce CRM Manager (Sales Cloud)

Position Title: Salesforce CRM Manager (Sales Cloud)

Your role

Digital Realty is looking for a Salesforce CRM Manager who is self-motivated and a creative thinker with the ability to grasp concepts quickly with a diligent and detail-oriented mentality. The CRM Manager will work across all global business units to create and enable solutions for our business partners. The role will cross technical and analytical disciplines that spans all aspects of the business: Sales Operations Marketing and customer facing Application Teams.

What youll do

• Assist with CRM migrations & Integrations for M&A activities.
• Manage cross-functional business stakeholders and drive salesforce automations and processes to improve operational efficiencies.
• Manage SFDC admins developers and 3rd party resources across the globe and work closely with Peers and management in USA.
• Work with our institutional management team to establish suitable processes to support administrative development and change management activities.
• Define data retention policies and maintain the clean platform.
• Ensure the platform licensing guidelines are in place from time to time especially with APIs.
• Maintain lead account contact contract and opportunity records as needed by end users and for development projects within storage limits.
• Work with third-party integrations to Salesforce (experience with Marketo DemandBase LeanData Sales Navigator DocuSign Conga CPQ Conga Document Generation a plus).
• Complete regular internal system audits and prepare for upgrades.
• Keep up to date on new Salesforce features and Releases.
• Publish monthly release notes to users.
• Contribute towards technology roadmaps (build) while managing day to day SFDC operational needs (run).

What youll need

• Around 6-8 years of experience as a salesforce lead or product manager with techno-functional hands-on experience and manage 3rd party resources.
• Strong communication skills and ability to manage cross-functional stakeholders.
• Admin (ADM201) certified.
• Experience with Salesforce integrations using MuleSoft or Dell Bhoomi or Workato.
• Proven record of documenting detailed business/functional requirements.
• Agile work style with the ability to implement feedback and refine features.
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform with the ability to build custom apps and objects formula fields workflows custom views and other content of intermediate complexity.
• Strong understanding of best practices and functionality.
• Strong data management abilities and strong documentation framework skills.
• A demonstrated ability to understand and articulate complex requirements.
• Digital Realty cares about the health and safety of its workforce customers and Realty encourages all new hires to be fully COVID-19 vaccinated by their start date. Employees who are not fully COVID-19 vaccinated will need to comply with our weekly COVID-19 testing requirements subject to applicable workplace accommodation requirements.

Preferred skills:

• Migration of Classic to Lightning UI
• Build lightning components with technical team

A bit about us

Digital Realty supports the worlds leading enterprises and service providers by delivering the full spectrum of data center colocation and interconnection solutions. PlatformDIGITAL our global data center platform gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents.

A bit about our IT team

Our IT team is at the heart of our business. We develop infrastructures design and build networks support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time its a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team youll get to work with people from different business areas challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Digital Realty offers a highly competitive compensation package excellent benefits and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity age national origin disability or protected veteran status or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.