Deal Desk Analyst I

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation. Everyone is invited to ask questions actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about.

Overview:

Joining a collaborative Revenue Operations team you will report to the Global RevOps Manager playing a crucial role in customer contract management and negotiations. Your primary objectives will be to ensure accurate deal construction guide teams towards optimal pricing to maximize revenue and process auto-renewal contracts. Additionally you will continuously strive to improve processes collaborate with key stakeholders provide operational support and execute detailed strategies to drive success in this role.

You will:

• Be the trusted advisor to the Sales team and assist with quote to cash process and order management operations
• Efficiently and accurately manage opportunities support with quote generation review products and help calculate bookings
• Create sales order forms and amendments in collaboration with sales
• Validate contracts against Salesforce CRM opportunity and CPQ
• Monitor and enforce Salesforce CRM data accuracy and compliance with established processes
• Partner with other RevOps teams billings finance and sales teams and finance to efficiently and accurately progress Salesforce opportunities
• Proactively suggest and implement operational improvements to systems and processes

You have:

• 2 years experience in Order Management Revenue Operations Deal Desk Sales Operations or Finance Operations roles
• 2 years experience with Salesforce CRM and CPQ tool or similar price quoting platform
• Experience with Microsoft Office and GSuite
• Experience working with a remote sales team is preferred ability to build effective working relationships
• Highly organized innovative and strong attention to detail.
• Ability to price and structure deals is a plus
• Excellent written and verbal communication skills
• Ability to prioritize and manage multiple tasks consistently meeting deadlines
• Self-starter able to work in a fast-paced self-directed environment
• Bachelors Degree or related experience desired

Benefits:

• Health: medical dental and vision
• Time away: vacation and holidays
• Development: Access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why youll love working here:

As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success. And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @ email address.

LivePerson does not ask for personal or financial information as part of our interview process including but not limited to your social security number online account passwords credit card numbers passport information and other related banking information. If you have any questions and or concerns please feel free to contact