Home Care Office Manager

Are you looking for a career in home care where you can make a difference in peoples lives As the Home Care Office Manager ofBrightStar Care of S Charlotte you will have the opportunity to lead the teams and organization responsible for caring for our clients and patients in S. Charlotte/SW Mecklenburg Co. Our employees make a lasting impact on the lives of those whom we serve and you will be part of our leader team that makes this possible.

What We Offer:

At BrightStar Care we value each of our employees and care about their well-being. We strive to provide best-in-class positive work environment while offering the following:

• Weekly Pay w/ Direct Deposit
• Paid Time Off
• Insurance:
• Medical/Dental/Vision available upon hire
• Free Training upon hire and ongoing
• Employee Recognition/Reward Program
• Wage on Demand Program
• Employee referral bonus
• Nurse and Employee of the month
• HomeCare Pulse Employer of Choice
• Enterprise Champion for Quality 8 YEARS RUNNING!
• Every BrightStar Care location is independently owned and operated
• Joint Commission accredited agency

Home Care Office Manager Responsibilities

• Financial Management establishes financial goals related to revenue and expenses and develops budgets and business plans to achieve targets and maintain profitability.
• Contracting interprets and administers national contracts fulfillment of contract requirements in assigned territories and ensures operations are conducted in compliance with contract provisions.
• Sales and Marketing establishes sales goals and plans for the Business Development Manager to execute within assigned territories.
• Customer Service establishes customer service standards and processes for the office monitors and evaluates customer service activities and results and implements actions to improve and maintain service.
• Staffing and Recruiting/Staff Management establish plans to identify and develop sources of qualified staff contact and recruit prospects secure commitment for employment and maintain employee relationships to ensure a continuous supply of qualified staff.
• Risk Management establishes processes for continuous review of operations for compliance with applicable laws and accreditation requirements and initiates modifications or corrective actions as required.
• Process payroll and billing on a weekly basis.
• Schedule staff for new and existing client engagements and fill open shifts as needed.
• Maintain licensing database to ensure all active employee certifications are following state and federal requirements.
• Exercises staff oversight to ensure new operations plans policies and procedures are consistent with company goals and objectives.
• Handles personnel issues directly using appropriate discretion and seeking professional HR/legal advice as appropriate.

Home Care Office Manager Requirements

• High School Diploma required
• Associates and/or Bachelor Degree in Business Management or Administration; may substitute Degree requirement with a combination of education/experience; and minimum of 2 years experience as Branch Manager and/or managing sales customer service and human resources functions within an office setting.
• Valid CPR Certification through American Red Cross and American Heart Association
• Valid TB Test
• Proficient in Microsoft Office (Outlook Word Excel and PowerPoint)
• Three or more years of experience managing high-volume healthcare offices branches or agencies; agency operations with strong customer relations and quality of work culture.
• Demonstrate working knowledge of health care in home and institutional settings.
• Valid drivers license.
• Valid state required proof of auto insurance.
• Experience managing within a healthcare environment supervising field staff CNAs LPNs and RNs is highly desired.

Candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values:

• Be Open and Honest:Approachable Fun Unflappable Kind Empathetic
• Serve with Passion:Help First Confident Yet Humble For the Greater Good Make a Real Difference
• Do the Right Thing:Honest Ethical Tell the Truth
• Do What You Say:On Time Finish What You Start Accountable Take Responsibility
• Make it Great:Continuous Improvement Exceed Expectations Bring Out the Best in Others Detail Oriented

We are an Equal Opportunity Employer and do not discriminate against applicants due to race ethnicity gender veteran status or on the basis of disability or any other federal state or local protected class.