Order to Cash â Collections & Cash App & Order Release Domain Trainee â Greek â Remote EMEA

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Order to Cash Collections & Cash App & order Release - Domain Trainee Greek Remote EMEA

We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to collections and coordinating with customer.

Responsibilities

Responsibility for E2E Collections and Order Release activities with special attention to different Business units

Preparation of the blocked orders report and responsibility for orders release as per local rules and approvers recommendations with special attention to different Business units

Follow collection strategy-Statement Of Account Reminders Dunning letters.

Handling incoming and outgoing calls

Prepare payment plan and align with key customers.

Close monitor on customer ledger for follow-ups and Promise to pay.

Follow escalation matrix on overdue payments or customer bankruptcy.

Close co-ordination with Cash Application Dispute and Credit management team to seek or supply the required information.

Facilitating the identification and resolution of any customer disputes

Allocating and clarifying payments and handling overdue payments

Receive and resolve discrepancies (bank business customer contact)

Analyze aged lines and prepare provisions for write off per policy.

Month end processing and reporting requirements.

Ensuring all associate activities are compliant to the audit requirements.

Ensure Key Metrics are met and service is delivered to end users as encouraged.

Updating the SOP/DTPs periodically.

Training other team members regarding the daily tasks whenever necessary and requested by the manager.

Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate.

Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager.

Qualifications we seek in you!

Minimum qualifications

University graduate

Fluent in Dutch language. Proficient in oral and written communication skills

Relevant domain experience.

Prior work experience .

System proficiency in MS Office Toolsespecially MS excel.

Experience of working on SAP

Good communication skills ability to cooperate with external and internal customers.

Customer service orientation

Ability to work effectively under pressure.

Team Alignment (team player; supports and respects others)

Strong analytical skills and attention to detail

Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)

Accounting knowledge basic level

Preferred qualifications

Ability to work with various IT applications (PEGA HRC reporting tools etc.)

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
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Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.

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