Middleware Operations Engineer
Middleware Operations Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a Middleware Operations Engineer to join our Global Operations Command Center this role you are expected to start and stop middleware applications servers and services
Position Responsibilities:
- Performing Health Checks for all Middleware applications.
- Provide User Support Services (create and track user requests in ServiceNOW update existing ServiceNOW tickets Keep ServiceNOW Queue Management Dashboard updated Produce weekly status updates with other Business Units peers IS Managers Directors and AVPs.)
- Proactive ownership of incidents-issues until resolution logging and tracking identified system problems through resolution.
- Building effective working relationships with internal and external resources technology vendors and outsourcing service providers and Interfaces with IS groups and strategic vendor partners
Required Qualifications:
- At least 3 years of relevant experience in IT Role/Service Operations
- Basic knowledge on Monitoring Alerting and Observability Concepts and Technologies and on IT Incident Management process
- Knowledge of Bash/Shell Jython/Jacl scripting is advantage. Experience or familiarity with at least one of these is preferred: Service NOWITSM xMatters New Relic Moogsoft
- Bachelors Degree in Computer Science Information Technology or related fields
- Relevant certifications such as Azure Certified Data Fundamentals or equivalent are preferred.
Preferred Qualifications:
- A proactive and detail-oriented individual.
- Strong communication and interpersonal skills to effectively work with team members and stakeholders.
- Ability to lead and mentor junior team members.
- Adaptable to a fast-paced environment and open to learning new technologies.
- Full onsite; flexible shift
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Employment Type
Full-Time
