Senior Director/ Director, Claims Transformation & Digital Solutions
Senior Director/ Director, Claims Transformation & Digital Solutions
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Job Description
As a Digital Lead Claims Transformation you will oversee manage and coordinate largehealth & claims-relatedbusiness initiatives to identify document analyze and provide solutions related to complex process quality and/or service improvement to deliver significant operational and financial benefit. Business initiatives may also include implementations of new technologies. Supervise Business Process Improvement Managers and Specialists and lead process improvement projects ranging up to large scale projects.
Position Responsibilities:
Lead a matrix-based team of business solutions architect scrum masterpillarIT/BA/tester subject matter experts (i.e. Controller Legal) and cross-functional partners that are typically project managers and directors
Report to Head of Claimsto define roadmap manage the scope requirements and implementation of projects
Ensure that assigned projects are completed within budget and schedules while meeting client and business objectives
Prepare / support project documents (i.e. ODF) build business case together withBusiness andExecutive Sponsor(s)
Present project case in both local and regional project committee
Identify resource needs for projects and establish roles expectations and goals with team members
Develop strong relationships across departments
Drive projects and initiatives focused on value added services quality improvement and/or process efficiencies
Stay current with market and industry trends as well as processing system enhancements
Other duties as assigned Shared Responsibilities:
Act as a key contact in project and department meetings
Development proposal and execution of global departmental goals and strategy Job
Required Qualifications:
Bachelors Degree in Business Administration / Information Technology or related field
Masters degree and industry designations
10 years of financial services/insurance industry experience
Proven leadership skills; ability to effectively influence and negotiate with internal and external parties
Excellent understanding ofclaimsoperational processes and supporting systems of systems and databases tracking systems and customer services systems
Excellent interpersonal skills required for timely resolution of inquiries and issues within guidelines and operational requirements in an environment where processes are being established and consolidated.
Experience in managing a team within an evolving and dynamic area
Excellent verbal and written communication skills to communicate in both meetings and written reports concisely and clearly
Fluent in English and Cantonese and preferably Mandarin
Strong analytical skills & project management skills
Experience running projects in both Agile and Waterfall approach
Familiar with Agile tools such as JURA
Ability to make well balanced decisions; ability to balance quality and cost decision
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Exec
Employment Type
Full-Time
