Customer Service & Receptionist
Customer Service & Receptionist
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Salary Not Disclosed
1 Vacancy
Job Description
Spring Footwear Corp. is seeking a highly organized customer-focused professional to be the face and voice of our brand. As a Customer Service and Receptionist youll play a key role in ensuring our customers partners and team members experience the warmth efficiency and professionalism that define Spring Footwear.
About Spring Footwear:
At Spring Footwear we design manufacture and distribute innovative comfortable and stylish shoes for people who are always on the move. For over 30 years weve been empowering our customers to walk with confidence and we bring the same energy to our team culture.
Your Role & Responsibilities:
Customer Support
- Respond to customer inquiries via phone and email with warmth clarity and professionalism
- Process orders returns warranty claims and shipping/tracking requests efficiently
- Provide accurate product information and assist with customer education and training needs
- Log and escalate customer issues when needed to ensure timely resolution
- Support the Customer Service team with administrative tasks and special projects
Administrative Support
- Greet guests vendors and visitors with a welcoming and polished demeanor
- Answer and route incoming phone calls to the appropriate departments
- Manage incoming and outgoing mail and deliveries
- Keep the reception area clean organized and inviting for all visitors
What Were Looking For:
- 12 years of experience in a receptionist or customer service role; direct-to-consumer experience a strong plus
- Excellent communication and interpersonal skills verbal and written
- Highly organized detail-oriented and able to multitask with grace under pressure
- Proficiency in Microsoft Office; experience with CRM systems or platforms like Shopify Gorgias or Amazon Seller is a bonus
- A team player who aligns with Spring Footwears core values: quality care and style
- English fluency required
Why Join Spring Footwear
- Competitive compensation
- Paid time off holidays and benefits (health dental vision etc.)
- Profit Sharing Plan
- Opportunities for growth and cross-training across departments
- Warm supportive and team-focused work culture
- Exclusive employee discounts on footwear
How to Apply:
If youre ready to be the voice and face of Spring Footwear and bring exceptional service to every interaction please submit your resume and a short cover letter outlining your experience and interest in the role.
Employment Type
Full Time
