Service Center Supervisor - Denver, CO
Service Center Supervisor - Denver, CO
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Vertiv we design manufacture and service the mission-critical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial are the trusted Service Provider for 70% of Fortune 500 companies including industry-leading data centers and providers of colocation and cloud service.
Why Vertiv is the best company for Field Service professionals:
- Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
- Company leaders have many years of hands-on Field Service experience in this industry and many others
- Tremendous focus is placed on employee technical and leadership development
- Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive hands-on learning
- Competitive benefits include: Company vehicle smartphone laptop personal protective equipment (PPE) other tools-of-the-trade 401k Profit Sharing & Generous PTO/Vacation Plan Medical Vision & Dental & more
- Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation work instructions and self-help troubleshooting guides
- Company-wide commitment to promoting a strong work/life balance
- An employer-of-choice for Veterans with technical backgrounds
The Service Center Supervisor isresponsible for performing supervisory sales and administrative duties in a small area service center location or a designated scope of a larger service center while performing fieldwork on a regular support a defined territory of service center engineers (CEs) and technicians (FSTs).
- Supervise train and assist other field service engineers and technicians while being responsible for all aspects of field service work in the area.
- Perform complex troubleshooting specialized tests inspections and appraisals on electrical apparatus and electrical systems.
- Lead large projects requiring specialized skills such as generator acceptance tests commissioning of larger substations supervising turnkey projects detailed power survey and other types of electrical consultation.
- Instrumental in developing tests and inspections in new areas of field services.
- Perform job estimating proposal preparation fieldwork scheduling reports and billing.
- Write complete detailed reports promptly at end of project using a computer and accurately process job billing.
- Actively involved client interface and business development activities.
Supervisory Responsibilities
4-6 Service Center Field Service Engineers (CEs) and/or Field Service Technicians (FSTs)
Competencies
To perform the job successfully an individual should demonstrate the following competencies:
- Action Oriented Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
- Building Effective Teams Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team.
- Customer Focus -Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind.
- Drive for Results Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results.
- Directing Others Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results.
- Organizing Can marshal resources (people funding material support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience.
- Factory certified on Core Vertiv (Liebert) UPS and related critical infrastructure products.
- Possess a working knowledge of Electrical Power Distribution Generators Switchgear Automatic Transfer Switches et al.
- Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures
- Strong knowledge of the National Electrical Code and various industry standards such as OSHA and NFPA.
- Must be able to read and interpret electrical one-line diagrams and circuit flow diagrams
- Ability to give technical assistance via the telephone to internal or external customers on a regular basis
- Provide on-site customer consultation must be able to present themselves as an expert in the field
- Expert analytical problem-solving and communication skills (verbal and written) required.
- Able to manage customer expectations during stressful situations
- A high degree of communication supervisory organizational and management skills are required.
- A good theoretical background and strong management skills are necessary.
- Communicate effectively in writing and verbally with clients peers and management.
- Good judgment dependable supervises large-scale projects with technical expertise and good business management skills.
- Strong computer skills including editing formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer controlled test equipment.
- Willing to work flexible hours weekends holidays and night work. Must be available for out-of-town and international travel of up to several weeks.
- Valid Drivers License
- Due to the safety sensitive aspect of the role candidates are required to successfully pass a drug test prior to addition you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.
- Regularly required to stand walk use hands and fingers handle or feel objects tools or controls; reach with hands and arms; stoop kneel crouch or crawl; talk hear and smell. Frequently required to sit climb and balance. Specific vision abilities required by this job include close vision distance vision basic color differentiation and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law) provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv we offer the stability of a global leader in a growing industry andthe opportunity of a startup. We design manufacture and service the mission-critical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5 billion in sales a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Required Experience:
Manager
Employment Type
Full Time
