Senior Engagement Manager Enterprise (PSO)

Job Description

OpsGuru is a global engineering and consulting group. As we continue to scale our Professional Services Delivery team were searching for a highly-skilled Sr. Engagement Manager - Enterprise to contribute to OpsGurus rapid growth and help us maintain our position among the most trusted names in the Cloud Consulting and Engineering ecosystem.

As a Sr
Engagement Manager (Enterprise) you will be the primary point of contact for enterprise customers responsible for orchestrating successful delivery outcomes across complex cloud consulting engagements. You will manage project execution maintain strong client relationships drive account growth and ensure that teams are aligned to deliver technical excellence on time and within budget.

The ideal candidate will have extensive experience in change management strong work plan development and program governance. Candidate should possess a strategic mindset and business acumen. They will be expected to manage a portfolio of interconnected strategic projects prepare and present strategic progress updates to executive stakeholders and proactively identify new business opportunities.

This role requires the skills to not only successfully deliver projects but also act as a trusted advisor ensuring our teams exceed our standards for excellence and innovation aligned with customers business goals and expectations.

Objectives of this role:

• Strategic Oversight and Portfolio Management: Lead a portfolio of interconnected projects and large multi-year programs for strategic enterprise clients. This includes managing dependencies resource allocation and a unified communication strategy across multiple projects to ensure alignment with the clients overarching business goals.
• Executive Stakeholder Management: Establish and maintain relationships with key stakeholders providing high-level strategic guidance and project updates. You will be expected to manage executive expectations navigate complex political landscapes and act as a trusted advisor who can anticipate Customers future needs.
• Financial Acumen and P&L Management: Oversee the financial health of engagements from a single project to a full portfolio. This includes a deep understanding of project budgets revenue forecasting profitability and creating financial reports for both the client and internal leadership.
• Project Leadership and Coordination: Lead projects from requirements definition through deployment identifying schedules scopes budget estimations and implementation plans. You will coordinate internal and external resources ensuring all projects remain within scope schedule and defined budgets.
• Problem-Solving and Adaptation: Analyze project progress and when necessary adapt scope timelines and costs to ensure projects meet client expectations. Your expertise in advanced negotiation and conflict resolution will be key to managing the competing priorities of a larger number of stakeholders.

• Assist in establishing scalable project management practices within our delivery organization to maximize the efficiency and performance of our engineering teams.
  

Daily & Monthly Responsibilities:

• Process and Governance: Establish and maintain scalable project management practices. This includes setting project quality and performance standards assessing and managing risk within and across multiple projects and programs and ensuring all team members are tracking time and billing correctly.
• Resource and Delivery Management: Monitor resource needs and allocations across projects to ensure appropriate staffing. Serve as the Senior Engagement Manager on strategic engagements providing guidance to the broader project team to maximize efficiency and deliverable outputs.
• Project & Program Oversight: Manage scope schedules budgets change orders risks and delivery KPIs for one or more concurrent enterprise engagements.
• Team Coordination: Ensure the right people are in the right roles at the right time balancing customer needs with internal team capacity.
• Reporting and Escalation Management: Report project outcomes and/or risks to the appropriate management channels with the ability to escalate issues as necessary based on project work plans and their potential impact on the enterprise.
• Business Development: Work in close collaboration with the sales team to proactively identify new opportunities for growth within client accounts. You will be instrumental in identifying and driving cross-selling and up-selling opportunities to expand OpsGurus footprint.
• Change and Risk Management: Actively lead and guide clients through the organizational changes associated with enterprise-level projects. You will be responsible for managing the human element of these transformations and ensuring project success.
• Process Improvement and Development: Actively participate in building and improving delivery processes to maximize efficiency quality and scalability.

Skills and Qualifications

• 7 years of project and program management experience in a professional services or consulting environment with a focus on enterprise-level projects (>$1M) .
• Proven track record of successfully managing a portfolio of projects for Enterprise clients.
• Expertise in managing Enterprise/ISV project delivery finances including P&L responsibility budget forecasting and reporting for multiple engagements.
• Exceptional executive communication and presentation skills with a history of presenting to C-suite and other senior-level stakeholders.
• Advanced problem-solving negotiation and conflict resolution skills to navigate complex enterprise environments.
• A make it happen mentality with a strong sense of ownership and accountability.
• Experience with project management software (JIRA Confluence etc.) and program governance best practices.
• Comfortable working in a fast-paced dynamic environment with competing priorities.
• Proven experience with escalation management and proactive guardrails for delivery quality budget timelines

Preferred Qualifications

• Bachelors or Masters degree in a relevant field (e.g. Business Management Computer Science etc.).
• Professional certificationincluding PMP PgMP CSM or other relevant certifications.
• Understanding in cloud-native technologies data processing and/or analytics.
• Proven success in a change management role within a large organization.
• Demonstrated experience in business development including identifying and driving new opportunities within a client base.

Whats in it for you:

Compensation & Perks

Competitive compensation package
Retirement Savings Matching Program (RRSP)
Access to the latest tech
Partnership with Perkopolis Discounts

Flexibility & Time Off

Remote first work environment

Flexible work hours & location

Paid parental leave options

Health & Wellness

Employer paid health & dental premiums

GreenShield Counselling Mental Health

$500 in Health Care Spending Account annually

Growth & Development

Peer recognition rewards

At OpsGuru we encourage employees to bring their whole authentic selves to work. By sharing and embracing unique backgrounds experiences and perspectives we learn from each other innovate and create a dynamic environment where we can be and achieve our best.

Were dedicated to ensuring each member feels a sense of belonging safety and respect. At OpsGuru your unique voice is heard and embraced and you meaningfully contribute to decision-making and the organizations growth.

OpsGuru is committed to an equitable employee experience opportunity and support. If you require accommodations or support during the recruitment process please email us at

Required Experience:

Manager