Caesars Rewards Supervisor - Swing Shift (Harrah's Joliet)

The Caesars Reward Supervisor plays a pivotal role in enhancing guest experiences within our casino environment by overseeing the rewards program and ensuring exceptional service delivery. This position is responsible for managing a team dedicated to providing outstanding guest services handling cash transactions and resolving conflicts effectively. The Caesars Reward Supervisor will work closely with various departments to promote the rewards program and drive customer engagement.

Essential Functions:

• Provides assistance to customers in a friendly and efficient manner.
• Handle customer complaints and Caesars Rewards Reports.
• Sends out all daily reports.
• Take action to correct any deficiencies in department standards as identified.
• Resolves customer complaints regarding Caesars Rewards services and takes action to resolve complaints.
• Investigate issues pertaining to poor service and make recommendations to improve service.
• Communicates family-style service standards to staff and trains staff to perform to standards.
• Holds staff accountable for achieving standards.
• Coaches retrains administers discipline and assists with annual performance appraisals.
• Reviews and approves recorded time worked in accordance with schedules.
• Assists with interviews for new staff. Assists with scheduling of shift.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Maintains excellent working relationships with both the Direct Marketing Team and the Casino Marketing Team.
• Creates Caesars Rewards schedules.
• Ensures that all team members are fully informed understand and are able to effectively execute all marketing promotions.
• Ensures that the marketing and Caesars Rewards teams work together as a cohesive unit that is fully engaged and committed to exceeding our guests expectations.
• Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same.
• Adheres to all regulatory company and department policies and procedures.
• Communicates with Marketing Manager any issues with guests or within Caesars Rewards.
• Completes all other duties as assigned.

REQUIREMENTS:

• Two (2) years of previous marketing experience preferred. One (1) year of previous supervisory experience preferred.
• High school diploma required some college preferred.
• Must have a proven track record of personally providing excellent customer service.
• Must be able to organize and maintain a wide variety on a supervisory administrative and guest service level.
• Must have an understanding of the Caesars Rewards Program and the ability to analyze customer tracking.
• Computer literate with software systems to include Word Excel and Access preferred.
• Have demonstrated ability to take initiative be detail-oriented and self-motivated.

JOB DEMANDS:

• Must be able to maneuver to all assigned areas of the casino.
• Must be able to work in a fast-paced environment involving constant internal customer contact.
• Must be able to lift up to 20 lbs. and carry objects weighing up to 10 lbs.
• Must be able to work in areas containing high noise levels bright lights and dust.
• Position requires 80% standing 10% sitting and 10% walking.
• Must be able to respond to speech visual and aural cues.

Compensation & Benefits:

• $45000 Annually
• Employment Type Full Time

Benefits Package:

• Comprehensive Medical Dental and Vision Insurance to support your health and well-being
• Life and Disability Insurance to provide financial security in unexpected situations
• 401(k) retirement plan to help you save for the future.
• Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
• Education Assistance program to support your professional development and continuous learning
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

Shift Details:

Your shift will typically begin between 4:00 PM and 1:00 AM on Friday/Saturday which is considered a late Swing. During the remaining days of the week the start and end times is dependent on department needs. Open availability is highly suggested.

Please note that the exact start time may vary based on the operational requirements of the business so flexibility is essential.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

Caesars Entertainment Inc. is committed to being an Equal Opportunity accordance with the Americans with Disabilities Act Caesars may provide reasonable accommodations to qualified individuals and encourage both prospective and current employees to discuss potential accommodations with the employer.

The ethos of our Caesars family is guided by our Mission Vision and Values. We take immense pride in embodying these values: Together We Win All In On Service and Blaze the Trail each and every day. Our mission is to Create the Extraordinary. Our vision focuses on Creating spectacular worlds that immerse inspire and connect you. We do not perform magic; we create it with excellence. #WeAreCaesars. Should you wish to contribute to the creation of magic we invite you to explore our dynamic and distinctive career opportunities.

As part of the onboarding process for new hires candidates must obtain an Illinois gaming license and undergo a comprehensive background check. Furthermore pre-employment drug testing is compulsory for certain positions. Caesars Entertainment Inc is dedicated to equal opportunity and does not discriminate against employees or applicants based on race color national origin sex age over 40 religion disability sexual orientation gender identity or expression veteran status marital status or any other characteristic