Infrastructure Application Specialist (Senior, Level III)
Infrastructure Application Specialist (Senior, Level III)
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$ 102800 - 115200
1 Vacancy
Job Description
Position Title:
Infrastructure Application Specialist (Senior Level III)Position Type:
RegularHiring Range:
$102800 - $115200 annually; Compensation will be based on education experience skills relevant to the role and internal equity.
Pay Frequency:
AnnualA. POSITION PURPOSE
The Infrastructure Application Specialist contributes to the long-term development of the Universitys enterprise-wide diverse and complex infrastructure systems including identity management and authentication systems email/collaboration systems and file-sharing services. This position provides end-user technical support and troubleshooting for these services.
This position reports to the Supervisor Network Admin in Networking & Telecommunications.
This position works with staff in Information Services and other campus divisions in coordinating services and providing support. The specialist may also work with University vendors and partners.
The activities of this position must support the Mission and Goals of the University and Information Services.
B. ESSENTIAL DUTIES AND RESPONSIBILITIES
Uses senior-level knowledge to operate and support enterprise-wide infrastructure applications including identity management authentication Google Workspace file-sharing services and associated system administration
Operate and assist with Identity Management and authentication
Performs network credential creation maintenance and removal
Administers Google Workspace and Microsoft 365 collaboration suites
Administers file-sharing environment
Maintains and operates mail gateway network equipment
Automates routine work wherever practical
Supports others in Information Services staff in support of their job functions
Develops and maintains operational documentation
Participation in infrastructure application related projects
Participates in infrastructure application projects or other campus groups projects
Role within the team (lead participant technical resource etc.) dependent upon experience relevant skills level and grade
Provide end-user customer service and support
Responds to requests and provide assistance to customers in the use of campus-wide infrastructure applications
Proactively notifies customers of outages changes updates and new features
Develops and maintains customer-facing documentation and FAQs
Monitor infrastructure applications to detect identify and address issues relating to availability performance reliability and security issues
Analyzes daily activity on network servers and in administrative consoles checking for problems and potential problems in resource availability reliability performance and security. Proposes appropriate solutions to problems and issues
Ensures proper operation of the services for which the team is responsible. Define processes to monitor and test infrastructure applications
Other duties as assigned
Required to carry a cell phone and be accessible during off-hours
Required to work non-standard hours to respond to failures outages projects and scheduled maintenance
Accepts that on occasion and depending on the situation will be required to work beyond and in addition to the traditional work schedules/hours including project work and responding to failures
Required to support the University during emergencies as needed to meet operational requirements
Other duties/tasks as assigned by this persons supervisor or manager
C. PROVIDES WORK DIRECTION
May provide direction and/or mentor less-senior Infrastructure Application Specialists and student workers.
RECEIVES WORK DIRECTION FROM
Supervisor Network Admin (or Manager Networking & Telecommunications)
D. GENERAL GUIDELINES
Has senior-level knowledge of standard infrastructure applications operation and uses concepts practices and procedures
Maintains operational stability of provides senior-level technical support for and assists in the design of the Universitys infrastructure applications
Provides senior-level customer service and diagnostics/troubleshooting for the Universitys infrastructure application issues/problems
Maintains contact with customers and solicits feedback for service improvements.
Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices
Maximizes productivity through use of appropriate tools and planned training in alignment with identified performance goals
Prepares progress reports; informs supervisor of task and project status
Ensures completeness accuracy and timeliness of all operational functions
Recommends initiatives and implements changes to improve service quality
Contributes to ongoing refinement of guidelines and procedures
Keeps current on technology trends
The University technology environment is very dynamic and complex; adaptability creativity and flexibility are important in this role
E. QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge skills abilities education and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Knowledge Skills and Abilities
Skilled technical troubleshooter. Must be able to analyze and solve complex problems
Experience interacting and working with other people in a successful customer service capacity
Good interpersonal written and verbal communication skills
Demonstrated ability to work in a collaborative team environment
Must show initiative to proactively identify and resolve problems
Demonstrated ability to acquire and apply new skills quickly
Has demonstrated senior-level knowledge of and experience with common infrastructure applications (e.g. Google Workspace Microsoft 365 Active Directory Identity Management file services single sign-on multi factor authentication and telephony services)
Familiar with Linux and/or Windows Server administration
Ability to write and deploy scripts or ability to write code in a programming language
Relies on experience and judgment to plan and complete goals and tasks
May provide some training and instruction to less-senior specialists and student workers or to end users
Education and/or Experience
Bachelor degree in an applicable field of study or equivalent experience
6 years applicable experience in the operation maintenance and support of an enterprise-wide data network and applications.
F. PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this accordance with the Americans with Disabilities Act as amended the California Fair Employment & Housing Act and all other applicable laws SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill experience education or other requirements of the position and who can perform the essential functions of the position with or without reasonable accommodation.
Maybe required to handle and operate equipment which can be located in racks on tall shelves or in cabinets at heights up to 6 feet and weighing up to 25 pounds
May be required to climb ladders and work at heights
May be required to work in confined spaces: crawl spaces vaults under raise flooring above ceiling spaces in and under furniture
Considerable time is spent at a desk using a computer terminal
May be required to travel to other buildings on the campus
May be required to occasionally travel to remote campuses outside customers vendors or suppliers
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations
G. WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office and computer lab environment
Mostly indoor office environment with windows
Offices with equipment noise
Offices with frequent interruptions
Data Centers
Raised floor under floor access and above ceiling spaces
Roofs high on walls ceilings basements and other locations where equipment is stored
EEO Statement
Santa Clara University is an equal opportunity employer. For a complete copy of Santa Clara Universitys equal opportunity and nondiscrimination policies see IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally.Information about Title IX can be found at can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at . The report includes the type of crime venue and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources and and request to speak to Indu Ahluwalia by phone at or by email at
Telecommute
Santa Clara University is registered to do business in the following states: California Nevada Oregon Washington Arizona and Illinois. Employees approved to telecommute are required to perform their work within one of these states.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
