Ticket Counter Agent
Ticket Counter Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Welcome to ConocoPhillips where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here.
Who We Are
We are one of the worlds largest independent exploration and production companies based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries we explore for develop and produce crude oil and natural gas globally. We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success and with them we power civilization.
Were grounded by our SPIRIT Values safety people integrity responsibility innovation and teamwork. These values position us to deliver strong performance in a dynamic business but not at all costs. We believe its not just what we do its how we do it that sets us apart.
Fostering an Inclusive Work Environment
To deliver superior performance we create an environment that respects the contributions and differences of every individual. Wherever possible we use these differences to drive competitive business advantage personal growth and ultimately create business success.
Job Summary
Alaska OverviewThe Alaska segment primarily explores for produces transports and markets crude oil natural gas and NGLs. We are the largest crude oil producer in Alaska and have major ownership interests in the Prudhoe Bay Kuparuk and Western North Slope asset areas. Additionally we are one of Alaskas largest owners of state federal and fee exploration leases with approximately one million net undeveloped acres at year-end 2024. Alaska operations contributed 14 percent of our consolidated liquids production and two percent of our consolidated natural gas production.
Position Overview
ConocoPhillips Alaska Aviation operates a fleet of 66-passenger Q400 aircraft to transport field workers to remote work locations on the North Slope of Alaska. The company also operates a Twin Otter and CASA to fly workers and supplies between North Slope fields.
The Ticket Counter Agent is responsible for providing exceptional customer service to 45000 passengers at the Ted Stevens Anchorage International Airport ticket counter. This includes assisting with ticketing check-in baggage handling flight information and resolving customer inquiries or issues in a professional and courteous manner.
Your responsibilities may include:
Respond to inquiries related to aircraft flight details and various scheduling matters
Check baggage for the appropriate airport or camp destination and guide passengers to assigned gates for boarding
Make public address announcements regarding arrivals and departures
Prepare print and distribute manifests and boarding passes
Verify passenger identification in accordance with ConocoPhillips requirements
Coordinate specialized law enforcement passenger authorizations (e.g. subpoenas warrants)
Maintain confidentiality of passenger manifests
Effectively communicate current information to flight crews colleagues Aviation Logistics Operations personnel airport staff North Slope Security offices clients and other company employees
Ensure management and affected passengers are promptly informed during any weather or mechanical delays
Notify management and relevant staff of any deviations by submitting Incident/Safety Reports
Oversee safe and timely boarding and closing of flights
Provide support to passengers requiring commercial services at the airport
Liaise with other airlines during delays to facilitate passenger and baggage transfer and processing
Adhere to security protocols for passenger handling and airport facilities
Process claims related to lost delayed or damaged baggage
Store and properly dispose of abandoned items
Ensure the airport office and ticket counter area are maintained in a clean and professional manner
Create and maintain reports related to ticket counter operations
Develop documents pertaining to work processes and procedures
Provide general administrative support to the supervisor
Collaborate with staff management and airport personnel at all levels
Work Schedule:
The work schedule can vary. There are 3 shifts and you may be asked to be available for any of those shifts. The earliest time begins at/around 5:00am (or when the first flight leaves) and the latest time is typically at/around 8:00pm (or when the last flight arrives). The normal work schedule is Monday through Friday with occasional but rare work on weekends. Some overtime will be required and this role will work during holidays. Typical Shifts could be: 4:30am-1:30pm; 5:00am-2:00pm; 10:00am-8:00pm
Basic/Required:
Legally authorized to work in the United States
3 or more years of experience in an administrative position involving direct interaction with the public
3 or more years of experience in customer service
Currently hold or ability to obtain upon hire a state-issued Airport Secure Identification Display Area (SIDA) badge
Willing and able (with or without reasonable accommodation) to safely perform physical labor including lifting and moving items weighing up to 70 pounds and standing for extended periods
Willing and able (with or without reasonable accommodation) to work a flexible schedule including all days and evenings of the week weekends and holidays to align with flight schedules and established work guidelines and work unscheduled overtime as required
Preferred:
5 or more years of aviation ticket counter/passenger service experience
Intermediate knowledge of Sabre Apollo Fast Air or similar check-in systems
Intermediate knowledge of airport passenger services/North Slope operations
Intermediate proficiency with Microsoft Outlook Excel Word and PowerPoint
Ability to work independently in fast-paced environment and follow simple instructions correspondence and memos
Listens actively and invites new ideas for exchanged opinions then influences and acts to drive positive performance and achieve results
Builds effective solutions based on available information and makes timely decisions that are safe and ethical
Builds positive relationships based on trust and seeks collaboration across organizational boundaries to achieve goals
Apply By:
Sep 10 2025Sponsorship:
ConocoPhillips sponsorship for employment authorization in the U.S. is NOT available for this position.EEO:
In the US ConocoPhillips is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability veteran status gender identity or expression genetic information or any other legally protected status.Required Experience:
Unclear Seniority
Employment Type
Full-Time
