Senior UX Content Strategist
Senior UX Content Strategist
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Job Description
SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With built-in research expertise and AI-powered technology its like having a team of expert researchers at your fingertips.
Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at .
What were looking for
Were looking for a Content Designer (product content strategist UX writer or whatever name you go by!) to join our team. The Content Design team makes sure customers always have the information they need from the product to the help center to transactional emails to our chatbot. Youll be accountable for writing simple clear concise UI copy that shapes the customer experience.
This is the perfect role for someone whos interested in crafting end-to-end user experiences and is an expert at designing with wordshow a screen fits into the larger ecosystem matters just as much as what the words on them say.
Content Designers work in lockstep with designers researchers and product managers and have a strong voice in the product development process. Youre not only a terrific writer but a sought-after collaborator and strategic thinker. As a strong communicator whos thoughtful about how you share the reasoning behind your work youll have the opportunity to provide strategic direction on high-priority projects and influence decisions that improve the overall user experience
What youll be working on
- Partner with design and product to create content that guides people through user flows (navigation menus buttons labels tips errors notifications etc.)
- Define the content strategy guidance patterns information architecture and terminology for a given product or feature
- Write simple direct and human copy with an eye toward inclusivity accessibility and globalization
- Decide which content and UX components will work best to meet user needs
- Evaluate and test different content options articulate the rationale for your decisions
- Provide thoughtful feedback on design concepts and brainstorm solutions that balance business goals and user needs
- Contribute to our style guidelines and the design system
- Pitch ideas build consensus among stakeholders and influence strategy
- Work with product and engineering to understand technical capabilities and constraints
- Look at a customer problem with empathy envision a world different than the status quo and design a path for how to get there
- Tirelessly pursue data and research to inform guide and measure your work
- Plan run and participate in user research and present findings to your team
- Share your work early and often with teammates and provide feedback on their work
Wed love to hear from people with
- 4 years as a Content Designer or UX writer ideally with experience working on enterprise business collaboration or SaaS tools
- Strong writing and editing skills in particular making text shorter friendlier and easier to understand with specific reasoning behind each choice
- Solid understanding of content design best practices information architecture and design systems
- Familiarity with tools such as Jira and Figma
- Experience working with design product research marketing legal and engineering teams
- A systems mindset that considers not just copy but the end-to-end user experience
- Experience with seeking metrics to inform work and having a voice in product strategy
- Comfortable with ambiguity problem-solving managing multiple projects and prioritization
- A knack for giving and receiving feedback with clarity and empathy
- Not afraid to ask questions poke holes and pursue ideas
- Excellent communication skills with people at all levels across different time zones
- Zeal for collaborationwriting is a team sport!
SurveyMonkey believes in-person collaboration is valuable for building relationships fostering community and enhancing our speed and execution in problem-solving and decision-making. As such you will be required to work from a SurveyMonkey office up to 1 day per week.
#LI - Hybrid
Why SurveyMonkey Were glad you asked
At SurveyMonkey curiosity powers everything we do. Were a global company where people from all backgrounds can make an impact build meaningful connections and grow their careers. Our teams work in a flexible hybrid environment with thoughtfully designed offices and programs like theCHOICE Fund to help employees thrive in work and life.
Weve been trusted by organizations for over 25 years and were just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving opening new hubs in Costa Rica and India crossing the threshold of 100 billion questions answered and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Required Experience:
Senior IC
Employment Type
Full Time
