FLEX Manager, Topline Franchise Services - DTT
FLEX Manager, Topline Franchise Services - DTT
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Job Description
This position supports Franchise Management Company (FMC) engagement by coordinating internal team efforts facilitating enrollment in key topline programs and assisting with access to deployment tools involved with Digital and Technology Transformation (DTT). The role includes monitoring FMC participation troubleshooting access issues and supporting escalation response efforts in collaboration with cross-functional teams.
Minimal travel required
CANDIDATE PROFILE
Education and Experience
Required
- 35 years of experience in the lodging industry preferably in operations franchising or project coordination
- Strong communication and relationship-building skills
- Experience supporting cross-functional initiatives and managing multiple priorities
Proven ability to build strong relationships to leverage information and insights across key groups as well as drive results
Preferred
- Skilled in analyzing performance trends and KPIs to deliver actionable insights and effectively communicating those insights to stakeholders.
- Ability to inspire confidence in senior management and to be recognized for stakeholder engagement change management and deployment leadership
CORE WORK ACTIVITIES
- Support FMC enrollment in Topline programs and tools
- Drive FMC enrollment for escalation communications and Mission Control access.
- Assist in escalation tracking and response coordination
- Coordinate with BTO and OFS teams to ensure FMC access and engagement
- Distribute resources and support tactics for FMC success
- Gather feedback and share with relevant teams to improve processes
- Partner with FMCs to troubleshoot access to deployment tools (e.g. Mission Control mDASH).
- Support team leads in executing plans and providing insights
- Proactively monitor deployment dashboards for trends in FMC engagement and conduct outreach at the account level.
- Participate in weekly escalation calls and collaborate with the OFS team to drive response plans.
Collaborate with internal stakeholders to ensure smooth operations
The pay range for this position is $40.81 to $56.44 per hour.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.
The application deadline for this position is 19 days after the date of this posting August 28 2025.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
