Senior Analyst â Professional Services

As a member of the Professional Services team you will execute bespoke research projects designed to help our clients understand their brands consumers and industries. You will also help them act on this understanding. We are a big team of over 40 people with diverse backgrounds and varied experience. This means youll get to learn from highly creative supportive and curious individuals with a hunger for understanding people.

What youll do:

• Independently and collaboratively execute research from set up (data collection) through to creating engaging and actionable narratives from insights.

• Build a research/storytelling plan that maps to the brief i.e. project objectives and timelines.

• Lead client meetings about data and insights including results delivery presentations.

• Gather client requirements to scope small projects with the possibility of contributing to and working towards scoping more complex ones.

• Provide research-driven recommendations that map to clients business goals.

• Facilitate workshops to help clients use Brandwatch tools to derive insights.

• Deliver technical training sessions for the team such as best practices on data cleaning or how to best leverage resources available.

• Gain an understanding of the full range of Brandwatch products and learn when and how to confidently use them.
• Stay up to date with changes in the Brandwatch tools competitors and research industry.

What youll bring:

• 4 years of consumer research experience or data/statistical analysis preferably with exposure to social media research.

• Business- marketing- and social media-savvy

• Expert in creating data visualisations data storytelling and creating a compelling story flow of report deliverables.

• Confidence in business writing client communication and presentation skills.

• Experience working directly with clients is a plus.

• Ability to think like a client and make recommendations based on business objectives.

• Technical aptitude for learning new software and conducting both quantitative and qualitative analyses.

• A strong sense of personal accountability and solid project management skills.

• Competency in Excel Word and PowerPoint.

• Familiarity with social research Boolean searches unstructured data Brandwatch or similar software is a strong advantage.

• Full training in Brandwatch software will be provided.

• Interest in or experience with AI is a plus.

What we offer:

• A competitive compensation package featuring a solid base salary and an uncapped commission model designed to drive and reward your success;
• A place in a high performing team at a growth-driven company;
• An open informal diverse and multinational working environment;
• 25 days of PTO per year to promote a healthy work-life balance plus 1 Wellness Day per quarter on top of your holiday allowance;
• Full Headspace subscription and 24/7 Employee Assistance program;
• Hybrid working model