Dealer Success Manager
Dealer Success Manager
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Job Description
Job Title: Dealer Success Manager
Job Location: Westminster CO
Business Segment: Field Systems
Department: Trimble Field Systems - Business Transformation Team
What if you could be the hero who guides our dealers and their customers through a major technological leap
About the Role
We are seeking a dynamic and experienced Dealer Success Manager
/ Program Manager to join our Business Systems Transformation team. This pivotal role will be at the forefront of a major strategic initiative: migrating our dealer network and their customer base from legacy business systems to our next-generation subscription platform.
As the Dealer Success Manager / Program Manager for Data Migration you will be the central orchestrator and primary point of contact for our dealers guiding them through every step of the migration and adoption process. You will bridge the gap between our technical teams and our dealer partners ensuring a smooth efficient and successful transition that enables our dealers to coordinate the transition with their customers and make this a seamless transition.
What You Will Do
Dealer Partnership & Engagement:
Serve as the primary point of contact for all dealer questions and concerns regarding data migration and lead the adoption of the next-generation subscription system.
Work directly with dealers to support their data migration efforts from initial planning over migration to final adoption.
Provide dedicated hands-on support (handholding) to dealers as they approach their customers in preparation for the migration ensuring they are trained and informed and have confidence in the process.
Program Coordination & Management:
Coordinate a wide range of pre-migration activities with dealers including customer communication planning renewal date alignment customer account data clean up
Develop and manage adoption plans for the regional rollout and adoption of the next-generation subscription system and migrating the customer base.
Plan and oversee the engagement strategy for end-customers in partnership with our dealers to ensure a seamless transition.
Cross-Functional Leadership:
Act as the key interface between our internal technical teams data engineers channel sales managers and our dealer network during the migration process.
Translate system requirements and activities into clear actionable steps for non-technical stakeholders particularly dealers and sales teams.
Champion the needs of our dealers within the project team to drive improvements in the migration process and tooling.
Strategic Rollout & Adoption:
Lead the planning and execution of the regional rollout strategy ensuring a structured and scalable approach to system adoption.
Support dealers in successfully migrating their customer base into the new system driving high adoption rates and user satisfaction.
Track and report on key migration milestones risks and success metrics to senior leadership.
What Skills & Experience You Should Bring
- 5 years of experience in program or project management preferably in a technology SaaS or enterprise software environment.
- Proven track record of successfully managing complex data migration system implementation or software rollout projects.
- Experience working directly with external partners clients or a dealer/channel network is highly desirable.
Competencies
- Exceptional Communicator: You can articulate complex technical concepts to non-technical audiences and are skilled at building trust and rapport. You are an empathetic and patient listener.
- Master Orchestrator: You excel at planning organizing and managing multiple concurrent workstreams and stakeholders. You have a keen eye for detail and a knack for identifying dependencies and risks.
- Relationship Builder: You are adept at managing stakeholder relationships at all levels from technical engineers to business executives and external partners.
- Problem Solver: You are a proactive and resourceful individual who can navigate ambiguity and drive solutions to complex challenges.
- Technical Acumen: While not a data engineer you are comfortable discussing technical topics related to data structures APIs and system integrations
What Skills & Experience You Could Bring
- Experience with subscription-based business models or billing systems.
- PMP Agile or other relevant project management certifications.
- Familiarity with CRM (e.g. Salesforce) ERP or other business systems.
About Trimble
Trimble is an industrial technology company concentrated on helping the world work better. Our technology enables jobs to get done more precisely and accurately so you can build construct grow and move the things we need to live our lives and build future communities.
Trimbles Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.
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Pay Equity
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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.
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Hiring Range:
92750-
122960-
Bonus Eligible
Yes-
Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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candidates diversity and take affirmative action to employ and advance individuals
without regard to race color sex gender identity or expression sexual orientation
religion age physical or mental disability veteran status pregnancy (including
childbirth or related medical conditions) national origin marital status genetic
information and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company and we consider
qualified applicants consistent with applicable federal state and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your jobcontact
Required Experience:
Manager
Employment Type
Full-Time
