Warranty Claims Manager
Warranty Claims Manager
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Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar youre joining a global team who care not just about the work we do but also about each other. We are the makers problem solvers and future work builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. We touch nearly everyelement of the services value stream. PSLD is responsible for Aftermarket Parts DistributionofCat Parts Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities technology and operational excellence.
The Global Warranty Team (within Global Service) is responsible for adjudicating warranty claims managing compliance and adherence to policies. As the Warranty Claims Manager you will lead a team that oversees the end-to-end process for adjudicating warranty claims. You will also play a key role in shaping the requirements and implementation of the new warranty process transformation program which aims to take Caterpillar and dealer warranty operations to a whole new level of efficiency and simplicity.
Additional Information:
- Location: Peoria IL (United States)
- Required Travel: Less than 10% (Domestic)
- Relocation Assistance Offered: None.
- US Work Sponsorship Offered: None.
What You Will Do:
Foster an organizational climate that encourages continuous improvement collaboration excitement commitment and a sense of urgency toward business success.
Lead develop and coach a team of warranty analysts who review claims spanning service letters standard warranty and extended coverages for completeness and accuracy and make settlement decisions.
Manage an outsourced claims operation governed by a Statement of Work providing day-to-day oversight and ensuring adherence to Service Level Agreements.
Optimize the operational efficiency and effectiveness of the warranty claim process through standard work operational metrics and business partner feedback. Ensure claims are complete accurate within policy and make settlement decisions.
Collaborate with various teams across Caterpillar (Product Groups Industry teams Strategic Procurement Global Quality Cat Insurance Treasury Corporate Accounting Goodwill Cat IT Cat Digital and more) to resolve complex settlement decisions and drive continuous process improvement.
Your team will also lead dealer training for warranty processes coverages policies etc.
Partner with the warranty process transformation team to identify opportunities for creating efficiency and simplicity in warranty claim processing.
What You Have (Basic Requirements):
Education Requirement: Bachelors degree
Data Gathering & Analysis: Knowledge of data gathering and analysis tools techniques and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
What Will Set You Apart (Top Candidates Will Have):
5 years of relevant work experience
Strong skills in team leadership people development organization process management collaboration change management attention to detail and data analytics/interpretation
Experience working with Caterpillar dealers product groups or industry teams and a deep understanding of dealer service operations and product repairs
In-depth knowledge of Caterpillar warranty policies and processes
Demonstrated experience with data analysis tools techniques and processes to reach effective decisions
Strong financial and business acumen to analyze interpret and make strategic recommendations to drive continuous improvement within the warranty operation
Proven ability to lead challenging projects investigate complex issues and recommend solutions with high autonomy
Excellent communication and teamwork skills
What You Will Get:
Through it allweareone team creating and delivering world-class components and solutions superior to the more about theCaterpillarExperience.
About Caterpillar:
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.
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Summary Pay Range:
$156000.00 - $234000.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:August 28 2025 - September 4 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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Required Experience:
Manager
Employment Type
Full-Time
