Senior Program Manager, RBS Brand Experience (BX)
Senior Program Manager, RBS Brand Experience (BX)
Posted on :
30-08-2025
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1 Vacancy
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Job Description
Inc. (NASDAQ:AMZN) a Fortune 500 company based in Seattle opened on the World Wide Web in July 1995 and today offers Earths Biggest Selection. Inc. seeks to be Earths most customer-centric company where customers can find and discover anything they might want to buy online and endeavors to offer its customers the lowest possible prices. Today we operate retail websites in nine countries offering millions of products in more than 40 categories worldwide and we still like to work hard have fun and make history!
Retail Business Services (RBS) Brand Experience (BX) leverages technology to improve customer experience and selling partner experience while lowering Amazons cost structure. Vision of RBS is to accelerate Amazons flywheel by 1) improving the customer experience by fixing detail page catalog defects at scale 2) improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction improving listing quality reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution.
As the Senior Program Manager you will own the development and innovation of products and features to improve brand experience for WW brands. You will be expected to identify the brand requirements using primary & secondary research gather business and systems requirements from internal and external stakeholders propose and validate solutions build proof-of-concepts write specifications drive roadmap from design to release and manage the production launch. You will work with our internal/external product business and technology teams to align on roadmap prioritization execution navigating ambiguity and removing roadblocks while sustaining launch/expansion velocity. You will leverage your team to provide solutions that address peripheral needs (functional legal compliance). In addition you will work closely on driving adoption of the product in your target segments improving actionability of the insights you share through the initiative and maintaining the quality of product features. You will own the reporting of metrics and launches through business reviews at leadership level.
A successful candidate will be an exceptional strategic thinker and will have exposure to customer experience improvement. Key skills for the role include an extraordinary ability to deal with ambiguity to network effectively and influence partner teams without authority to overcome unforeseen obstacles and a passion for developing a deep understanding of the tech product.
Responsibilities:
1. Build deep knowledge of RBS BX offerings and business requirements.
2. Develop trust-based relationships with programs key stakeholders.
3. Help define the program strategies develop program roadmap and organize work steams and milestones; gain buy-in and interlock across functional and regional leaders.
4. Manage timely and successful delivery of the program working with programs product owners and cross-functional teams to manage risks and measure and report on progress. Gather and analyze data on launch performance results
5. Anticipate and resolve bottlenecks manage escalations balance trade-offs and resolve complex execution and operational issues.
6. Build and deliver programs operational and management reports. Use data and analytics to make day-to-day business decisions and achieve results
7. Work with global and regional teams to lead programs adoption efforts. Hold regular business reviews with both internal and external partners
8. Define and manage to program KPIs. Use Voice of the Customer experimentation data analysis to set global quality standards and specifications for all product media for Amazon
9. Present strategic program and user insights and recommendations to stakeholders and cross-functional team.
10. Provide ad-hoc support and analysis to senior leaders on strategy documents and research requests.
- 5 years of working cross functionally with tech and non-tech teams experience
- 5 years of program or project management experience
- 5 years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Retail Business Services (RBS) Brand Experience (BX) leverages technology to improve customer experience and selling partner experience while lowering Amazons cost structure. Vision of RBS is to accelerate Amazons flywheel by 1) improving the customer experience by fixing detail page catalog defects at scale 2) improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction improving listing quality reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution.
As the Senior Program Manager you will own the development and innovation of products and features to improve brand experience for WW brands. You will be expected to identify the brand requirements using primary & secondary research gather business and systems requirements from internal and external stakeholders propose and validate solutions build proof-of-concepts write specifications drive roadmap from design to release and manage the production launch. You will work with our internal/external product business and technology teams to align on roadmap prioritization execution navigating ambiguity and removing roadblocks while sustaining launch/expansion velocity. You will leverage your team to provide solutions that address peripheral needs (functional legal compliance). In addition you will work closely on driving adoption of the product in your target segments improving actionability of the insights you share through the initiative and maintaining the quality of product features. You will own the reporting of metrics and launches through business reviews at leadership level.
A successful candidate will be an exceptional strategic thinker and will have exposure to customer experience improvement. Key skills for the role include an extraordinary ability to deal with ambiguity to network effectively and influence partner teams without authority to overcome unforeseen obstacles and a passion for developing a deep understanding of the tech product.
Responsibilities:
1. Build deep knowledge of RBS BX offerings and business requirements.
2. Develop trust-based relationships with programs key stakeholders.
3. Help define the program strategies develop program roadmap and organize work steams and milestones; gain buy-in and interlock across functional and regional leaders.
4. Manage timely and successful delivery of the program working with programs product owners and cross-functional teams to manage risks and measure and report on progress. Gather and analyze data on launch performance results
5. Anticipate and resolve bottlenecks manage escalations balance trade-offs and resolve complex execution and operational issues.
6. Build and deliver programs operational and management reports. Use data and analytics to make day-to-day business decisions and achieve results
7. Work with global and regional teams to lead programs adoption efforts. Hold regular business reviews with both internal and external partners
8. Define and manage to program KPIs. Use Voice of the Customer experimentation data analysis to set global quality standards and specifications for all product media for Amazon
9. Present strategic program and user insights and recommendations to stakeholders and cross-functional team.
10. Provide ad-hoc support and analysis to senior leaders on strategy documents and research requests.
- 5 years of working cross functionally with tech and non-tech teams experience
- 5 years of program or project management experience
- 5 years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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