Newswires Account Manager

Job Description:

When you join Dow Jones you become part of one of the most dynamic creative and savvy news and information companies in the world. As a global leader in news and business intelligence were newswires websites newspapers apps newsletters databases magazines radio and television including some of the widest-read and most-respected brands like Factiva The Wall Street Journal and Barrons. Our media inform the discussions and decisions that are vital to the worlds commerce while our databases make the business world more transparent. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages we enlighten and inspire audiences with authoritative differentiated and trusted content.

The Strategic Account Manager is responsible for retaining and growing the revenue of their set of customers. You will initiate sales activity with new and existing buying centres either independently or working with Sales Specialists. Client relationships are built and maintained via telephone email and in-person meetings. An ability to develop strong business relationships in a phone-based and in the person-based environment is crucial to the success of this role. You are accountable for the development and implementation of sales strategies and best practices to achieve revenue objectives and targets. You will report to the Regional Sales Director.

What are my accountabilities

• MEET NEW BUSINESS REVENUE TARGETS: Generate new streams of revenue through sales of products and services which address customers business needs by completing market analysis and executing a plan to grow your territory and by understanding the complete suite of Dow Jones products and successfully take them to market.
• RETENTION: Retain Dow Jones contract revenue in the assigned set of customers and ensure the Dow Jones products and services address customers business needs.
• RELATIONSHIPS: Build strong relationships with Senior Level customer contacts in order to retain the business and look for expansion opportunities.
• RENEWALS: Develop and execute a plan to manage all account renewals initiate communication with the client at the right time and fulfilling contractual obligations for providing account information to the client
• ACCOUNT MANAGEMENT: Responsible for all areas of account management including the development of good account understanding understanding clients businesses and resolving issues in a timely manner; understanding competitor solutions the client is using and the clients current and developing needs
• SALES REPORTING: Prepare and manage accurate pipeline revenue forecasts each month for timely presentation to the Sales Director
• PROJECT MANAGEMENT: Organize and coordinate the efforts of internal resources necessary to achieve sales goals. These can include colleagues from Product Marketing Customer Service and Sales Operations.
• TEAMWORK: Work and collaborate with a team of Account and Relationships managers on retention initiatives for selected customers share best practices and foster an environment of knowledge sharing and sales activities.
• PRODUCT KNOWLEDGE: Clearly express the value proposition and benefits of the Dow Jones products and solutions and use this knowledge to help increase the value and adoption of our solutions by the client
• MANAGING ACCOUNT INFORMATION: Maintain accurate and appropriate client records within the global CRM system to provide timely management information.
• COMPETITIVE INTELLIGENCE: Stay informed of industry trends competition and changing technology by utilizing Dow Jones tools and attending appropriate networking events.
• COST MANAGEMENT: Efficient budget management of T&E is required.

What do you need from me

• Proven experience and in-depth understanding of managing complex strategic accounts. Clients and prospects are from a variety of verticals including insurance and financial firms public relations and technology.
• Extensive sales success within a B2B subscription environment within the software as a service data as a service business information industry.
• Strong results orientation with the commitment and drive to achieve a new business goal in a demanding and competitive business environment
• Exceptional negotiation and closing skills to manage renewals from the SAMs set of customers to a successful conclusion
• Ability to generate new business across new prospects
• Ability to work in global teams both internally and at the client level
• Ability to prioritize tasks and customers to ensure time is maximized for revenue-retaining activities and most important customers receive an excellent level of account management
• Ability to adapt a communication style depending on the audience while maintaining a professional and credible demeanour.
• High level of initiative and self-motivation.
• Ability to maintain effectiveness when working closely with people of diverse cultures or backgrounds.
• Ability to take ownership of problems and coordinate appropriate internal resources to help solve customer issues effectively and efficiently.
• Good level of business awareness to help build credibility with the client spot potential opportunities within the corporate space and express the benefits of Dow Jones in the appropriate business context
• Degree level education
• 7 years of experience

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

#LI-Hybrid

Reasonable accommodation: Dow Jones Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Business Intelligence

Job Category:

Sales

Union Status:

Union role