Restaurant and Bar Manager

JOB SUMMARY

London Marriott Hotel Canary Wharf a premier 5-star hotel situated in the vibrant Canary Wharf business district is seeking a dynamic and experienced Bar Restaurant and Room Service Manager to oversee operations at our acclaimed Manhattan Grill Steakhouse G&Tea Lounge and in-room dining services. This role is pivotal in delivering exceptional guest experiences ensuring operational excellence and upholding Marriotts commitment to outstanding hospitality. The successful candidate will manage a diverse team drive revenue maintain high service standards and ensure seamless coordination across food and beverage outlets and room service operations.

CORE WORK ACTIVITIES

• Actively supports the Food & Beverage Manager in the day-to-day oversight of all F&B outlets including restaurant bar and banqueting operations.
• Oversees shift operations ensuring smooth and efficient service delivery across all areas.
• Provides hands-on supervision during service addressing operational issues in real time to maintain high standards.
• Serves as the senior point of contact in the absence of the Food & Beverage Manager.
• Facilitates departmental briefings and communicates operational goals and service standards to ensure alignment and team engagement.
• Supports a positive team environment by addressing staff concerns promptly and professionally.

Daily Food & Beverage Operations

• Ensures all team members are fully equipped with required tools resources and uniforms to deliver exceptional service.
• Coordinates with culinary leadership to address any concerns related to food quality presentation or timeliness.
• Enforces compliance with all brands company and local regulatory standards including health & safety and licensing requirements.
• Monitors the responsible service of alcohol in accordance with legal guidelines and hotel policy.
• Supports cost control and revenue targets through efficient resource planning and shift management.
• Participates in operational duties as required demonstrating a hands-on approach to leadership.
• Opens and closes outlets in accordance with standard operating procedures.

Guest Experience & Service Excellence

• Proactively engages with guests to gather feedback and resolve any concerns ensuring a seamless and positive experience.
• Monitors staffing levels and floor coverage to meet service demands while maintaining operational efficiency.
• Encourages and reinforces a guest-centric service culture among team members.
• Handles guest complaints and escalates issues when necessary always striving for prompt and satisfactory resolution.
• Leads by example in delivering personalized service and professional guest interactions.
• Reviews guest satisfaction data and works with the team to drive continuous improvement on GSS

Team Development & Human Resources Support

• Supports ongoing training and onboarding initiatives to build team capability and confidence.
• Utilizes coaching feedback and development tools to drive consistent performance and engagement.
• Clearly communicates job expectations and performance standards to all team members.
• Provides day-to-day coaching motivation and performance feedback to ensure a high-performing and well-supported team.
• Promotes a culture of accountability recognition and professional growth.

CANDIDATE PROFILE

Education and Experience

• High School Diploma or equivalent; minimum 4 years of progressive experience in food and beverage culinary or related hospitality functions in an upscale or luxury environment.
  OR
• Associate degree (2-year) from an accredited institution in Hospitality Management Hotel & Restaurant Management Business Administration or related field; plus 2 years of relevant experience in food and beverage or culinary operations.
• WSET Level 2 certification in wine & spirits is preferred demonstrating advanced product knowledge and service standards.
• Food Hygiene Certification and Alcohol Service Training (e.g. Personal Licence Holder or international equivalent) are strongly preferred and may be required based on regional regulations.

Leadership Excellence

• Professional Presence: Embodies confidence professionalism and poise in every interaction. Represents the brand with integrity setting the tone for service excellence and team standards. Serves as a visible and approachable leader inspiring trust and upholding the values of Marriott and 5-star hospitality.
• Adaptability & Resilience: Thrives in a high-pressure fast-paced luxury environment. Demonstrates flexibility in response to changing guest needs operational priorities and service expectations. Maintains composure focus and leadership clarity in dynamic or challenging situations.

Operational Execution

• Results-Oriented Leadership: Sets ambitious yet achievable goals holds self and others accountable for delivering excellence. Proactively identifies opportunities for improvement and leads with initiative to exceed guest satisfaction and financial targets.
• Team Leadership & Collaboration: Cultivates a culture of excellence through empowerment teamwork and trust. Leads by example inspiring associates to collaborate effectively toward shared objectives while fostering a supportive and inclusive workplace.

Functional Expertise & Technical Skills

• Food & Beverage Operations: Demonstrates expert-level knowledge of restaurant bar and banquet service operations. Oversees setup execution and breakdown of service functions with a meticulous focus on quality detail and ambiance (e.g. lighting music climate). Ensures seamless operation of host stations guest flow staffing levels and adherence to brand SOPs and LQA standards.
• Operational Standards & Controls: Maintains rigorous oversight of daily procedures checklists opening/closing duties audits and loss prevention strategies to ensure flawless execution and compliance with brand and legal standards.

Core Business Competencies

• Technology Proficiency: Comfortable using hotel management systems (e.g. Opera Cloud) POS platforms and Microsoft Office Suite to manage operations generate reports and streamline workflow.
• Numerical & Analytical Acumen: Applies sound mathematical reasoning for budgeting forecasting inventory control and performance analysis.
• Communication Mastery: Demonstrates exceptional verbal and written communication skills tailored to diverse audiences including guests executive leadership and frontline staff.
• Comprehension & Interpretation: Quickly interprets complex information verbal or written and applies it effectively to operational practices team training and guest service delivery