Relationship Manager - 7022
Relationship Manager - 7022
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Job Description
Title:Relationship Manager
Contract Type: Permanent Full Time 35 hours
Salary:Starting from 55270 per annum - 61018 per annum(London weighted salary) dependant on experience
Reporting Office: London Stratford
Persona: Agile 1-2 days office attendance required - with attendance to site required.
Working Pattern: Monday to Friday
Closing Date: 5th September 2025 - 23:00
InterviewDates: Interviews will be held in person on a date to be confirmed at our Stratford office
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
Benefitsinclude:Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme andmany more
Join our B2B Hub Team at L&Q
Were looking for a confident and strategicRelationship Managerto lead our partnership with Metra Living. Youll oversee contract performance drive service excellence and act as the primary point of escalation.
Reporting to the Head of Managing Agent Relationships youll work closely with Contact Handlers Case Managers and operational teams to ensure seamless service delivery and client satisfaction.
If this sounds like you we would love for you to apply!
Your impact in the role - Main Duties:
- Lead client communications and strategic reviews
- Monitor SLA performance and reporting
- Resolve escalations and recurring issues
- Drive service improvements and compliance
- Enable frontline teams with systems and training
- Oversee contract adherence and risk management
Key Relationships:
- Metra Living senior stakeholders
- Internal teams across the B2B Hub and L&Q
How Youll Help Achieve Departmental Goals:
- Deliver consistent high-quality service
- Strengthen client trust and satisfaction
- Improve operational efficiency and accountability
What youll bring essential/desirable experience:
- Senior experience in contract/account management
- Strong analytical reporting and communication skills
- Knowledge of leaseholder responsibilities and SLA management
- Leadership and stakeholder engagement skills
- TPI qualified to ATPI or working towards
- Understanding of Building and Fire Safety legislation
Desirable:
- Experience aligning departmental goals with organisational strategy
- Risk and compliance management in housing
We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250000 people call our properties home and were proud to serve diverse communities across London the South-East and North-West of England.
At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Clickhereto read more.
If you require any reasonable adjustments at any stage during this process including application stage please email
At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.
Clickhereto find out more about L&Q and why you should join us!
#TJ
Required Experience:
Manager
Employment Type
Full-Time
