Agency & Commissions Assistant
Agency & Commissions Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Team Agency & Commissions
Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time 35 hours per week.
Top 3 skills needed for this role:
- Excellent communication skills
- Strong attention to detail for accurately processing data
- Ability to manage challenging situations calmly
What this role is all about:
Vitalityis an award winning dynamic and vibrant financial services provider with a ground-breaking vision for the future. Here individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We are looking for people who are dependable to their core and who have the drive and tenacity to work hard and smart during the toughest of times and situations. Our customers count on us to be there for them in their time of need you will play a pivotal role in delivering the required level of customer service they expect from us at Vitality.
As ourAgency & Commissions Assistantyou will provide professional efficient courteous and accurate telephonic and email support to our Business Consultants and Brokers/Intermediaries.
Key Actions
- Take Inbound calls and respond professionally
- Complete any work items allocated efficiently and effectively
- Action instructions for amendments to agency system data
- Register advisers and panel to Franchise accordingly
- Investigate and answer commission and payment queries across all our products
- Ensure all calls comply with data protection and call quality requirements
- Identifying and escalating (through your line manager) risks that impact the business customers or other third parties
- Reporting (through your line manager) any issues and/or system/process failures that may impact on service to customers
What do you need to thrive
- Previous telephony experience is essential preferably in a financial services organisation
- Understanding of importance of data protection
- Experience of communicating verbally and in writing with external 3rd parties
- Basic to Intermediate excel spreadsheet skills
- Positive and friendly telephone manner
- Able to handle difficult telephone situations
- Bonus Schemes A bonus that regularly rewards you for your performance
- A pension of up to 12% We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance With its own set of rewards and benefits
- Life Assurance Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer please visit our careers page.Fantastic Benefits. Exciting rewards. Great career opportunities!
- Help you to be the healthiest youve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.
About You
About Us
Were really excited to announce that we have recently been awarded Top 10 Best Places To Work in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand here to make the world a healthier happier place.
Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit our business benefits and society benefits. Were successful because we attract develop and retain the best people and because we care.
At Vitality were committed to diversity and inclusion because its good for our employees for our business and for society. We welcome applications from individuals of all backgrounds experiences and perspectives.
Vitalitys approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested please submit your application as soon as possible.
Employment Type
Commission
