25066 - Supervisor, Security Operations
25066 - Supervisor, Security Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Discover
The Opportunity
The Supervisor Security Operations will provide supervision leadership and guidance to a team of Security Operators. This role is accountable for the review oversight and delegation of information reported to the Security Operations Centre (SOC). This role provides strong customer service and acts as a liaison between the Security & Emergency Management business unit the SOC Team and all internal and external stakeholders relevant to the position.
This role provides support to our Security Operations Centre (93 Chain Lake Drive) which is open 24 hours. Hours of work will be scheduled base on operational needs typically Mon - Fri during retail business hours.
What youll do
Responsibilities
Essential Responsibilities
- Provide direction guidance training and general supervision to ensure work is carried out efficiently with care and accuracy and in accordance with established methods.
- Provide leadership while focusing on coaching and mentoring to develop and maintain a competent efficient and engaged team that will deliver consistent and strong customer service.
- Ensure maintenance of key performance indicators (KPIs) relating to Incident Reporting Maintenance & Repair of physical security infrastructure and Alarm Monitoring.
- Establish processes and controls that will ensure the SOCs work output is completed to a high standard.
- Foster collaboration and teamwork within the Security & Emergency Management team and across other business units and retail as required.
- Coordinate with security vendors & service partners to ensure effective operation of security systems and services.
- Ensure team provides on-site security for the Head office and Distribution Centre with a strong customer focus.
- Respond to inquiries concerns and questions in an effective manner.
Secondary Responsibilities
- Prepare and distribute reports on security incidents trends and metrics.
- Manage related special projects
- Report and liaise with the criminal justice system.
- Represent the NSLC as a witness in court.
- Demonstrate commitment to the NSLCs social responsibility mandate Our Values and Service Standards.
- Demonstrate commitment to workplace health and safety.
- Perform other related duties as assigned.
What youll need
Qualifications
As a qualified candidate you will have:
- Post secondary education in security criminal justice or related field
- At least 5 years experience Loss Prevention security or related area
- At least 1-2 years of experience leading people and/or teams including scheduling multiple shifts
- Experience in data analysis
- The ability to complete a Criminal Record check upon hire or provide one issued within the past 6 months
As the ideal candidate you will also have:
- Experience in a customer focused role (remote and/or in person)
- Experience using related technology (Such as MS Office CCTV Video Management Systems Record Management Systems Call Centre Software Systems etc)
- Experience in a retail or similar environment with multiple locations
An alternate combination of education and experience may be considered equivalent.
A little bit about us
Nova Scotia Liquor Corporation (NSLC)
Be Part of Something Good - Our people are the heart of what we do why we do it and are the key to our ongoing success
Since 1930 we have come together for the good of this beautiful province we call home. The NSLC manages the safe and responsible sale of beverage alcohol and cannabis in Nova Scotia. We contribute to the good of our province with responsible sales the impact we have on the communities we serve and by the financial contribution we make that helps create a stronger Nova Scotia. We are committed to improving the well-being of our customers employees and communities across the province. For more information about the NSLC please visit our website.
A diverse team equals success When our team members bring their true selves to work we celebrate. We know that diversity of thought identitycultureand background makes for an innovative and successful team. If you require accommodations for an interview or need support in applying please contact us at emailprotected
Are you interested
Work With Us
If you are interested in being considered for this opportunity please apply online no later than 11:59 pm on September 8 2025.
Required Experience:
Manager
Employment Type
Full-Time
