Centralized Recon & Arbitration Manager (CRA)
Centralized Recon & Arbitration Manager (CRA)
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Job Description
Centralized Recon & Arbitration (CRA) Manager
Location: Remote / Hybrid Must live in Virginia or within commuting distance to one of our HoneyCar locations.
AboutHoneyCar
HoneyCar is a rapidly growing tech-driven used-vehicle retailer redefining the car-buying experience. With a customer-first approach a fast-moving culture and a relentless pursuit of operational excellence were not just selling cars were building the future of automotive retail.
Were looking for a detail-driven process-minded professional to join our team as a Centralized Recon & Arbitration (CRA) Manager. This is a high-impact role where youll safeguard margins speed up reconditioning and drive accountability across multiple stores.
Why This Role Matters
The CRA Manager acts as the single point of authority for reconditioning and arbitration decisions across HoneyCar. Youll make the call on whether vehicles get repairs arbitration or wholesale ensuring every decision aligns with ROI and company strategy. Youll also handle warranty claims cutting through red tape to deliver fast fair resolutions.
This role is for someone who thrives on process discipline financial prudence and customer advocacy.
What Youll Do
ASR Review & Approval: Oversee all Additional Service Recommendations in CDK Service & Rapid Recon. Approve or deny work based on ROI vehicle grade and company standards.
Condition Report Verification & Arbitration: Compare auction reports against HoneyCars inspections file arbitration claims and recover losses from misrepresented vehicles.
Warranty Claim Liaison: Act as the main contact for Ethos warranty claims ensuring fast documentation and resolution.
Communication & Training: Maintain clear channels with Recon Inventory Technicians and Buyers; provide feedback and set consistent standards.
Reporting & Accountability: Deliver weekly reports on recon spend arbitration outcomes claim turnaround and cycle times.
What Success Looks Like
Average ASR approvals completed in under 15 minutes.
Reconditioning cycle time maintained at 5 days.
Recon spend controlled within 10% of grade-based budgets.
Arbitration claims identified and filed on time no missed windows.
Faster warranty resolutions reinforcing HoneyCars commitment to customer trust.
What Were Looking For
Automotive experience in reconditioning service or inventory management.
Strong knowledge of auction operations arbitration and condition reports.
Proficiency with CDK Service and/or Rapid Recon (preferred).
Detail-oriented analytical and able to make quick ROI-driven decisions.
Excellent communicator with proven ability to manage cross-departmental workflows.
Must live in Virginia or within commuting distance to one of our dealerships (Charlottesville Winchester or Roanoke).
Perks & Benefits
Competitive compensation package with performance-based incentives.
Hybrid/remote flexibility for work-life balance.
Healthcare dental vision and 401(k).
Career growth in a fast-scaling automotive group.
A collaborative team culture where your decisions directly impact performance and profitability.
Ready to Apply
If youre ready to take ownership of reconditioning arbitration and post-sale claims in a role that directly protects profitability and drives efficiency apply today to join HoneyCars high-performance team.
Required Experience:
Manager
Employment Type
Full-Time
