Manager, Professional Services
Manager, Professional Services
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Salary Not Disclosed
1 Vacancy
Job Description
- Coach mentor and grow our new team in the Philippines.
- Manage the day to day operations of the Philippines Professional Services team with a focus on project delivery utilisation customer satisfaction churn and contraction.
- Partner with various leadership teams to build out new offerings and revise existing offerings.
- Build relationships with our customers and internal stakeholders to ensure your team are constantly delivering value.
- Contribute to the definition development and improvement of both regional and global operational processes.
- Construct a fun high-energy environment where your team love coming to work and feel as if theyre being developed towards their fullest potential.
- Prioritise the customer experience lead by example and monitor adherence to professional services policies and procedures across your reports.
- Carry a small book of business managing a handful of customers yourself.
- Minimum 3 years of professional services management experience preferably in a SaaS environment.
- Additional 5 years of consulting experience preferably in a SaaS environment.
- Proven results in building and executing within a professional services organisation.
- Strong project management people management communication negotiation and coaching skills.
- Strong customer-facing and presentation skills with the ability to establish credibility with executives.
- Ability to clearly articulate technical topics to a non-technical audience.
- Positive attitude high energy and a Getting Things Done (GTD) mindset.
- Some travel may be required based on client needs.
- Experience in Customer Success including strategies for mitigating churn and contraction.
- Experience in SaaS PPM software or collaborative work management (CWM) tools such as Monday Wrike Planview Changepoint CA Mavenlink Workfront etc.
- Experience with relevant enterprise solutions such as JIRA ServiceNow SalesForce Oracle SAP Workday Netsuite etc.
- Experience in an enterprise software Professional Services org deploying software across multiple organizations and use cases of an enterprise.
- Experience building technical integrations via API middleware or PaaS tools.
- PMP or Agile Scrum certification.
- MBA preferred.
Unsure if you meet all the qualifications of this job description but are deeply excited about the role We hire based on ambition grit and a passion for improving the way people work. If you think ClickUp is the company for you we encourage you to apply!
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- If you are a European Job Applicant see our privacy policyfor further details.
- If you are a Philippine Job Applicant see our and our Philippine Data Privacy Notice for further details.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
ClickUp Talent Acquisition will only initiate contact via an @ email or through our official careers portal on . We will never request fees payments or sensitive personal information. Please disregard any offers received outside these channels and report them to
Required Experience:
Manager
Employment Type
Full Time
