Training Lead/Project Manager I (1583077)
Training Lead/Project Manager I (1583077)
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Salary Not Disclosed
1 Vacancy
Job Description
Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Training Lead/Project Manager I for an exciting opportunity located in Ashburn VA.
Job Description and Responsibilities
ESM is looking for a full-time Training Lead/Project Manager I who demonstrates the following capabilities and satisfies the Minimum Qualifications Clearance and Certification requirements. Employee responsibilities include:
Ensure TSD services adhere to industry DHS and CBP best practices as well as contractual performance standards by assisting in the development and documentation of updated support policies and procedures and training contractor staff in updated support policies and procedures.
Policies and procedures include but are not limited to incident/service request detection and recording classification investigation and diagnosis resolution and recovery closure incident monitoring tracking and communication using best practices solutions and continuous process improvement strategies.
- Ensure contract personnel are adequately trained in the tools processes procedures and customer service best practices required to perform the required services
- Follow existing formal training curricula for new hire training as well as refresher and remedial training for experienced agents
- Continually review existing training and contract performance for opportunities to improve
- Monitor post training work (including monitoring of new hires and work performed after recurring or remedial training) to ensure that agents are following instruction provided in training
- Ensure contractor personnel take all government-mandated training within deadlines established by TSD Government Leadership-tracking completion of training and reporting to TSD government leadership.
Required Knowledge Skills and Abilities (KSA)
- In depth knowledge of training practices and techniques
- Experience with Federal and DoD IT policies standards and best practices
Desired KSA
- Experience with DHS and CBP IT best practices
Minimum Training Education and Certifications
- A minimum of three (3) years of experience designing and delivering IT-related training
- Bachelors degree in related field
- Desired HDI Customer Service Representative or HDI Support Center Analyst ITIL v4 Certified Associate in Project Management (CAPM)
Minimum Clearance
- CBP Background Investigation (BI)
Physical Requirements
- Ability to sit stand walk for extended periods of time
- Ability to use a computer
Additional Requirements
- Other duties as assigned
- U.S. citizens or have Lawful Permanent Resident Status
ESM provides equal employment opportunity to all individuals regardless of race color creed religion gender age sexual orientation national origin or ancestry disability genetic information veteran status gender identification or any other characteristic protected by state federal or local law.
Required Experience:
IC
Employment Type
Contract
