Patient Access Associate
Patient Access Associate
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Job Description
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
Second Shift (United States of America)Sr Patient Access Associate - Part Time Evenings - Emergency Department
Details:
Part-Time 20 hr/wk
Monday - Friday: 6:00 PM - 10:00 PM
Location: Emergency Department Hixson-Lied Center at Nebraska Medical Center Nebraska Medicine Omaha NE
***Mandatory Full-Time Training for the first 3 weeks: Mon - Fri 7:00 AM - 3:30 PM***
Training begins on your first day and is required for all new hires. It is non-negotiable and must be completed before moving into your regular schedule. Please only apply if you can fully commit to three consecutive weeks of full-time daytime training when your start date is scheduled.
What Youll Do
Greet and support patients at the front desk or bedside in the Emergency Department
Complete pre-registration or pre-admission steps
Register/admit patients and verify insurance information
Collect copays and point-of-service payments
Escort or direct patients and families to care areas
Ensure accurate timely and compassionate service in a high-acuity environment
What to Expect
Fast-paced high-pressure setting with face-to-face and bedside registration
Frequent exposure to urgent medical situations and visible injuries
24/7 department coverage with rotating shifts including nights weekends and holidays
Strong safety protocols and team support always in place
What Were Looking For
Detail-oriented multitasker with sound judgment and quick thinking
Calm professional communicator in urgent or emotionally charged situations
Adaptable empathetic team player committed to patient care and service excellence
Why Work at Nebraska Medicine
Together. Extraordinary. Join a team that values your skills delivering exceptional care through collaboration.
Leading Health Network Work with the regions top academic health network partnering with UNMC to transform lives through education research and patient care.
Dignity and Respect: We value all backgrounds and experiences reflecting the communities we serve.
Educational Support Enjoy up to $5000/year in tuition assistance a 35% discount at Clarkson College and career advancement opportunities with covered educational costs.
Be part of something extraordinary at Nebraska Medicine!
Duties: Sr. Patient Access Associate
Ensure patients customers and staff are greeted in a professional timely and efficient manner screening those entering the organization efficiently to promote the safety of all patients employees and providers while exceeding customer expectations and complying with all state and federal regulations and laws throughout processes of appointment confirmation visitor validation patient way finding/escorting mask distribution and symptom screening. To complete items related to patient registration and other assigned Revenue Cycle tasks in accordance to policy and procedure. Coverage for position is required days and evening hours 7 days a week including holidays with needs in various areas throughout the organization. Face to face patient contact required.
Required Qualifications:
High school education or equivalent required.
Basic Life Support (BLS) certification within six months of hire required must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1 2023 or later).
Ability to work in a proactive self-directed manner required.
Multi-tasking and problem solving abilities required.
Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
Ability to deal with difficult or challenging customer interactions and escalate to leadership as appropriate required.
Preferred Qualifications:
Prior experience working with customers or patients preferred.
Experience with general office materials/equipment preferred.
Depending on the position available fluency in Spanish preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion marital status sex age national origin disability genetic information sexual orientation gender identity and protected veterans status.
Required Experience:
IC
Employment Type
Part-Time
