Principal, HR Specialist, Customer Service PXT
Principal, HR Specialist, Customer Service PXT
Posted on :
30-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Are you passionate about shaping the future of HR at Amazon Join CS PXT as a Principal HR Specialist for Strategy & Transformation pioneering initiatives that will revolutionize how we deliver HR services at scale. This highly visible role combines strategic leadership with hands-on execution offering the opportunity to pioneer AI integration in HR while leading cross-organizational transformation efforts.
As a key leader on the CS PXT Transformation team youll shape how PXT supports Customer Service employees globally. This role offers unique exposure to senior leadership and the chance to build scalable solutions that could become blueprints for Amazons future HR operating model.
Key job responsibilities
Responsibilities may include but are not limited to:
Drive future-state HR strategy development and transformation initiatives across CS PXT
Lead strategic planning and documentation for major organizational changes
Spearhead AI/ML integration and innovation across HR service delivery
Design and implement scaling strategies for potential program expansion to other organizations
Own executive-level communications and strategic narratives
Build frameworks for cross-organizational partnerships and program expansion
Drive HR role evolution through innovative service delivery models
Manage complex multi-stakeholder projects with significant organizational impact
Partner with tech teams to identify and implement automation opportunities
Develop change management strategies for large-scale initiatives
A day in the life
This role sits at the intersection of strategy innovation and execution. As a key thought partner to the CS PXT Transformation leader youll help shape and drive our organizational vision. Your day might include partnering with tech teams on AI experiments crafting strategic narratives and designing frameworks for scaling successful innovations across Amazon.
Youll regularly:
Act as strategic advisor on organizational direction and future-state planning
Drive rapid experimentation with AI and emerging technologies in HR
Craft compelling narratives for senior leadership communications
Lead multiple high-impact transformation initiatives simultaneously
Build frameworks to scale successful innovations beyond CS PXT
Navigate complex stakeholder relationships across functions and levels
About the team
The CS PXT Transformation team is pioneering the future of HR at Amazon leading strategic initiatives that are reshaping how we support Customer Services employees globally. Were driving innovative solutions in AI integration process optimization and HR service delivery while setting new standards for operational excellence. Our team combines strategic thinking with hands-on execution offering unique opportunities to shape Amazons HR evolution. If youre energized by complex challenges passionate about innovation and ready to influence the future of HR at scale join us in transforming how Amazon delivers HR services.
- Bachelors Degree
- HR Generalist or strategic planning experience
- Experience leading complex cross-functional programs
- Track record of data-driven decision making and metrics-based improvements
- Demonstrated experience owning program strategy end-to-end delivery and executive-level communications
- Experience managing multiple stakeholders across organizational levels
- Ability to navigate ambiguous complex environments
- Able to execute multiple priorities under tight deadlines
- Amazon writing experience and demonstrated storytelling ability
- Experience leading strategic transformation initiatives or large-scale process improvements
- Strong analytical skills with proven ability to drive data-based decision making
- Track record of scaling programs or processes across organizations
- Experience with AI/ML implementation or technology transformation projects
- Background in strategy consulting or internal strategy roles
- Strong understanding of modern HR practices and emerging trends
- Experience building frameworks and strategic documentation
- Proven ability to influence and align senior stakeholders without direct authority
- Change management experience in large organizations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a key leader on the CS PXT Transformation team youll shape how PXT supports Customer Service employees globally. This role offers unique exposure to senior leadership and the chance to build scalable solutions that could become blueprints for Amazons future HR operating model.
Key job responsibilities
Responsibilities may include but are not limited to:
Drive future-state HR strategy development and transformation initiatives across CS PXT
Lead strategic planning and documentation for major organizational changes
Spearhead AI/ML integration and innovation across HR service delivery
Design and implement scaling strategies for potential program expansion to other organizations
Own executive-level communications and strategic narratives
Build frameworks for cross-organizational partnerships and program expansion
Drive HR role evolution through innovative service delivery models
Manage complex multi-stakeholder projects with significant organizational impact
Partner with tech teams to identify and implement automation opportunities
Develop change management strategies for large-scale initiatives
A day in the life
This role sits at the intersection of strategy innovation and execution. As a key thought partner to the CS PXT Transformation leader youll help shape and drive our organizational vision. Your day might include partnering with tech teams on AI experiments crafting strategic narratives and designing frameworks for scaling successful innovations across Amazon.
Youll regularly:
Act as strategic advisor on organizational direction and future-state planning
Drive rapid experimentation with AI and emerging technologies in HR
Craft compelling narratives for senior leadership communications
Lead multiple high-impact transformation initiatives simultaneously
Build frameworks to scale successful innovations beyond CS PXT
Navigate complex stakeholder relationships across functions and levels
About the team
The CS PXT Transformation team is pioneering the future of HR at Amazon leading strategic initiatives that are reshaping how we support Customer Services employees globally. Were driving innovative solutions in AI integration process optimization and HR service delivery while setting new standards for operational excellence. Our team combines strategic thinking with hands-on execution offering unique opportunities to shape Amazons HR evolution. If youre energized by complex challenges passionate about innovation and ready to influence the future of HR at scale join us in transforming how Amazon delivers HR services.
- Bachelors Degree
- HR Generalist or strategic planning experience
- Experience leading complex cross-functional programs
- Track record of data-driven decision making and metrics-based improvements
- Demonstrated experience owning program strategy end-to-end delivery and executive-level communications
- Experience managing multiple stakeholders across organizational levels
- Ability to navigate ambiguous complex environments
- Able to execute multiple priorities under tight deadlines
- Amazon writing experience and demonstrated storytelling ability
- Experience leading strategic transformation initiatives or large-scale process improvements
- Strong analytical skills with proven ability to drive data-based decision making
- Track record of scaling programs or processes across organizations
- Experience with AI/ML implementation or technology transformation projects
- Background in strategy consulting or internal strategy roles
- Strong understanding of modern HR practices and emerging trends
- Experience building frameworks and strategic documentation
- Proven ability to influence and align senior stakeholders without direct authority
- Change management experience in large organizations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
