[Principal Consultant], [Windows Desktop Engineer]
[Principal Consultant], [Windows Desktop Engineer]
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Job Description
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Principal Consultant Windows Desktop Engineer!
The purpose of this job is to provide all aspects of Windows Desktop administration and provide technical guidance and support for windows administration.
This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.
Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA
Provide support for Citrix remote access environment including off-hours maintenance
Manage Active Directory settings as they apply to the systems managed by the department
Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.
Support distribution of software using Altiris
Vulnerability remediation
Group Policies (Desktop & Client Environment)
Altiris (Reporting Patch management & SW Distribution)
Ivanti Device & Application Control
Support patching workstations desktops and virtual workstations.
Workstation/Laptop Configuration Remote Computing PAC file Enterprise mode site list scripting & workstation build process
Should aware MFA (Multifactor authentication sign&go SafeNet Open Trust CMS)
Should be aware tools like account lockout treesize pro Bomgar procmon RAAD Windows performance recorder
Support file and print services for end users like print management for UNIFLOW
File Server Management: NAS Venyue Backup & Restore Zone Central
Support building cameras and management systems in several US sites
Support AppSense environment for workstations and Citrix
Support Antivirus and DLP systems
Manage and complete assigned projects
Provide status reports on managed systems
Must be willing to handle varying shifts
Qualifications we seek in you!
Minimum Qualifications
Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
Or
A degree in Computer Science IT Systems Engineering or a related qualification.
Preferred Qualifications/ Skills
Strong Analytical and problem-solving skills
Ability to effectively interact with end users and IT staff in implementation of new functionality and solving problems
Strong written and verbal communication skills.
Capability to coordinate and execute projects assigned
Experience with batch scripting VB and PowerShell as it relates to software implementation and workstation management
Experience supporting Citrix XenApp 6.5 7.15 or higher
Experience supporting in Windows 10 and its components:
Registry
Bit locker
Dot Net
MSI Installations
Experience with Microsoft Office 2013 and 2016
Support File and print services on Windows 2012 & 2016 Servers
Capability to coordinate and execute projects assigned
Ability to update and support Symantec Endpoint Protection Lumens ion and AppSense
Capital Markets Domain knowledge is preferred.
Knowledge of Information Technology Infrastructure Library (ITIL) integration across Incident Problem & Change (IPC) Management.
Basic understanding of IT infrastructure and troubleshooting.
Technical and system expertise in relevant IT workstreams.
Strong analytical and problem-solving skills.
Advanced troubleshooting including the ability to delve into more complex issues which require a deeper understanding of systems and applications.
Specialized knowledge in specific areas allows them to tackle intricate problems.
Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
Strong problem-resolving abilities communication skills (written and verbal) time administration and management and team partnership and collaboration.
Escalation to L3 Support in a timely manner when challenges require an even higher level of expertise and/or experience.
Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
Strong communication skills (written and verbal).
Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Staff IC
Employment Type
Full-Time
