Senior Service Design Consultant
Share
Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job description
Join HUED as a Senior Service Design Consultant!
Were on the lookout for an experienced Senior Service Design Consultant whos passionate about enhancing our client services and customer experience. At HUED youll be a key figure in our dynamic Service Design team using your expertise to shape and improve our service design offerings.
Were on the lookout for an experienced Senior Service Design Consultant whos passionate about enhancing our client services and customer experience. At HUED youll be a key figure in our dynamic Service Design team using your expertise to shape and improve our service design offerings.
What Youll Be Doing:
- Engaging in empathetic research to understand user needs employing tools like user personas and empathy maps.
- Developing innovative service design concepts and prototypes to elevate the overall user experience using methods like ideation and prototyping.
- Collaborating with stakeholders to define clear service design briefs and objectives.
- Leading cocreation workshops and design sprints employing techniques like brainstorming journey mapping and rapid prototyping.
- Crafting detailed service blueprints and customer journey maps to visualize and communicate service designs.
- Working closely with crossfunctional teams to ensure the effective implementation of service design strategies.
- Keeping uptodate with the latest trends in service design thinking and methodologies.
Your Background:
- A Bachelors or Masters degree in Service Design HumanCentered Design or a related field.
- 5 years of experience in service design customer experience design or a related area.
- A strong understanding of service design principles and usercentered design methodologies.
- Excellent communication and presentation skills capable of storytelling and visual communication.
- Ability to work collaboratively in a dynamic fastpaced environment.
- Proficiency in both spoken and written English. Fluency in Arabic is a plus.
Job requirements
What Sets You Apart:
- A talent for designing exceptional service experiences that resonate with users.
- An inquisitive mindset always exploring how to improve systems and services.
- Proficiency in handling complexity with a systems thinking approach.
- A dedication to continually enhancing the service design process.
- A love for service design work that makes hard work feel enjoyable.
- A focus on innovation constantly pushing the boundaries of service definition and value delivery.
Join us at HUED the foremost Service Design and Innovation company in Saudi Arabia and work with a team of passionate designers and innovators from around the world!
All done!
Your application has been successfully submitted!
Required Experience:
Senior IC
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- HP Service Manager
- Windows
- ServiceNow
- Relationship Management
- Operating Systems
- Management Consulting
- Troubleshooting
- Automotive Service
About Company
From innovation and design strategy to touchpoint design, we make the once far-fetched now within reach. Hence enable your people to drive for new frontiers of aspiration. Stemming from a small Service Design team in 2013, we continue to be Saudi’s first and largest Innovation & Desig ... View more
