Customer Support Assistant
Customer Support Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a Customer Support Assistant to join our team in Washington DC. This role is responsible for assisting customers with inquiries providing timely solutions and ensuring satisfaction across all touchpoints. The ideal candidate will have strong communication skills a problem-solving mindset and a genuine passion for helping others.
Responsibilities
Respond to customer inquiries via phone email and live chat in a timely manner.
Assist in troubleshooting issues and providing clear guidance to customers.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to resolve complex issues efficiently.
Identify opportunities to improve customer service processes and enhance the customer experience.
Follow company policies procedures and service standards at all times.
Qualifications :
Qualifications
High school diploma or equivalent; Associates or Bachelors degree preferred.
Previous experience in customer service or support roles is an advantage.
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficient with basic computer applications and CRM systems.
Ability to remain calm and professional under pressure.
Additional Information :
Benefits
Competitive salary within the range of $50000 $60000.
Opportunities for career growth and professional development.
Comprehensive health dental and vision insurance.
Paid time off holidays and sick leave.
Supportive and collaborative work environment.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
