Customer Support Manager
Customer Support Manager
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Job Description
Job Description
We are seeking a highly organized and proactive Customer Support Manager to lead our support team and ensure that our clients receive outstanding service. This role requires a leader who can motivate and guide a team analyze performance and implement strategies for continuous improvement. You will be the key driver in maintaining our high standards of customer satisfaction.
Responsibilities
Lead mentor and develop the customer support team to achieve performance goals.
Oversee daily operations of the support department ensuring timely and effective responses.
Handle escalated customer inquiries and resolve complex issues.
Monitor customer feedback and implement service improvement initiatives.
Develop and maintain support policies procedures and training materials.
Collaborate with other departments to enhance customer experience.
Track and report on key performance metrics.
Additional Information :
Benefits
Competitive salary.
Opportunities for professional growth and career advancement.
Comprehensive health dental and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
