Technical Writer - 0812
Technical Writer - 0812
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1 Vacancy
Job Description
Title: Technical Writer & Process Improvement Analyst
Client: NYC Agency
Location: Long Island City NY Onsite
Duration: 12 Months
Work Hours: 40hrs/week
Interview: Two rounds (One in-person)
Summary of Position
- The agency is seeking a dynamic and detail-oriented Technical Writer & Process Improvement Analyst to join our team.
- This role blends strong documentation expertise with a keen ability to analyze and improve organizational processes.
- The ideal candidate will work cross-functionally with all IT teams to gather document and analyze current policies and procedures identifying opportunities to enhance efficiency and effectiveness.
Job Duties
- Collaborate with IT teams to gather information on existing policies processes and systems.
- Develop clear concise and comprehensive documentation of IT processes and policies.
- Conduct in-depth analysis of current workflows to identify inefficiencies bottlenecks and areas for improvement.
- Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans.
- Assist in the development and maintenance of knowledge base articles FAQs and user guides for internal and external stakeholders.
- Design or update process diagrams using Visio or similar tools.
- Maintain documentation repositories in SharePoint and ensure version control.
- Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials.
- Support change management initiatives by developing training materials or communication plans
Qualifications and Requirements:
- 3 years of technical writing experience preferably within IT or technical environments.
- Strong understanding of process improvement methodologies.
- Proficiency in Microsoft Office Suite: Word Excel PowerPoint Visio.
- Comfort working with data ability to interpret analyze and visualize data to support decision-making.
- Strong visual communication skills for creating infographics flowcharts or process visuals.
- Excellent critical thinking problem-solving and analytical skills.
- Strong organizational and planning capabilities with attention to detail.
- Ability to think creatively and bring innovative ideas to problem-solving.
- Tech-savvy with a demonstrated ability to learn new systems and tools quickly.
- Outstanding communication skills and a customer-focused mindset.
Preferred Qualifications
- Experience with enterprise IT environments and service management platforms.
- Familiarity with workflow mapping documentation standards or business process modeling tools.
- Knowledge of SharePoint for document management and collaboration.
Employment Type
Full-time
