Senior Software Engineer, Full-Stack- CSM Omni Channel
Senior Software Engineer, Full-Stack- CSM Omni Channel
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1 Vacancy
Job Description
About the team:
The Omni Channel team is building applications that empower organizations to deliver world-class service experiences. Our products enable external customer support across channels including web email chat phone and social media. We work closely with platform and industry engineering teams to design develop and deliver scalable solutions that are both intuitive and powerful.
About the role:
As a Senior Full Stack Software Engineer youll play a key role in shaping our applications from architecture to deployment with an emphasis on building extensible secure and intelligent solutions.
Design build and maintain clean scalable and reusable UI and server-side code.
Drive best practices across engineering (architecture reviews code reviews testing CI/CD).
Partner with product managers to translate business requirements into robust technical solutions.
Develop simple intuitive software that customers can extend and customize for their unique needs.
Contribute to new product initiatives while also evolving our existing product suite.
Mentor junior engineers and promote a culture of technical excellence and knowledge sharing.
Create highly modular reusable UI/UX components and patterns to accelerate both internal teams and customer developers.
Explore and integrate AI-driven approaches to improve workflows decision-making and customer experiences.
Qualifications :
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
5 years of professional experience in full-stack development (JavaScript/TypeScript or equivalent).
Strong expertise in at least one modern frontend framework (React Angular or Vue).
Solid grasp of data structures algorithms design patterns and scalable system design.
Experience with web security performance optimization and building for scale.
Proven ability to design component-driven architectures and reusable frameworks.
Excellent collaboration and communication skills across teams and stakeholders.
Demonstrated interest or experience in applying AI technologies to solve practical problemswhether through workflow automation AI-driven insights or enhancing product capabilities.
Passion for the craft of engineering from clean code to intuitive user experiences.
Nice to have
Experience developing on the ServiceNow platform.
Hands-on exposure to AI/ML libraries APIs or services (e.g. LLMs NLP recommendation systems).
Background in building enterprise SaaS applications.
For positions in this location we offer a base pay of $140700 - $239200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
