Customer Service Representative

SeaTac, WA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Ensure exceptions are monitored and actioned timely
Ensure accurate and timely client and vendor billing
Track and trace Drayage Management and/or Air Import files as required
Ensure timely clearance and delivery of freight to customer for Import shipments
Ensure documents are sent to customer or broker for customs purposes in a timely manner
Interact with our customers in arranging their international shipments meeting customer service standards
Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements
Meet KPI standards as per the companys procedures
Understand department process flow constantly looking for areas of improved efficiency
Contribute to maintain strong relationships with suppliers (airlines steamship lines trucking companies and others)
Overseas communications timely responses to emails and requests (internal and external)
Ensure all customers standard operating procedures are followed and updated

Qualifications :

6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of air and ocean documentation process a plus
Understanding of Final mile drayage process a plus
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
Pro-active strong organizational skills
Proficient with Microsoft Office (Excel Word PowerPoint)

Additional Information :

Expected Salary: $24-$27 per hour

Eligible for bonus

Expeditors offers excellent benefits:

Paid Vacation (first year prorated based off month of hire)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical Prescription Drug Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Training and Personnel Development Program
Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

Remote Work :

Employment Type :

Full-time

Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operating systemEnsure exceptions are monitored and actioned timelyEnsure accurate and timely client and vendor billingTrack and trace Drayage Management and/or Air Import files as requiredEnsure timely clear...

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Ensure exceptions are monitored and actioned timely
Ensure accurate and timely client and vendor billing
Track and trace Drayage Management and/or Air Import files as required
Ensure timely clearance and delivery of freight to customer for Import shipments
Ensure documents are sent to customer or broker for customs purposes in a timely manner
Interact with our customers in arranging their international shipments meeting customer service standards
Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements
Meet KPI standards as per the companys procedures
Understand department process flow constantly looking for areas of improved efficiency
Contribute to maintain strong relationships with suppliers (airlines steamship lines trucking companies and others)
Overseas communications timely responses to emails and requests (internal and external)
Ensure all customers standard operating procedures are followed and updated

Qualifications :

6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of air and ocean documentation process a plus
Understanding of Final mile drayage process a plus
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
Pro-active strong organizational skills
Proficient with Microsoft Office (Excel Word PowerPoint)

Additional Information :

Expected Salary: $24-$27 per hour

Eligible for bonus

Expeditors offers excellent benefits:

Paid Vacation (first year prorated based off month of hire)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical Prescription Drug Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Training and Personnel Development Program
Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

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About Company

Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more

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