Client Services Representative (CSR)
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Type: Full-time Independent Contractor
Location: Remote
Work hours: 9:00 AM 5:00 PM US time zone
Overview:
The Client Services Representative will provide direct support to insureds ensuring an exceptional client experience. This role is highly customer-facing (via phone/email) and focuses on responsiveness relationship-building and supporting account management needs.
Key Responsibilities:
Answer client calls and emails via Zoom Phone/RingCentral.
Assist with client questions on billing certificates and policy information.
Provide timely service updates and escalate issues when necessary.
Support account managers with renewal preparation and policy reviews.
Maintain records in Momentum AMS and CRM platforms.
Deliver an outstanding customer experience with professionalism and empathy.
Qualifications:
1 years of client service or customer support experience (insurance preferred).
Excellent English speaking and writing skills.
Proficiency in Microsoft Word and phone/CRM systems.
Strong interpersonal and relationship-building skills.
Coachable team-oriented and reliable.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
