Pre-Arrival Itinerary Design Supervisor

Embark on a creative adventure as an Itinerary Designer where your passion for travel and meticulous planning will shape unforgettable journeys for our guests. With your keen understanding of local excursions and a flair for crafting seamless experiences youll be the architect of personalized itineraries that turn travel dreams into extraordinary realities.

• Create a fluid and cohesive guest experience and itinerary

• Create a genuine connection with our guests

• Communicate with appropriate departments regarding guest programming

• Utilize all systems and procedures to book schedule plan and design guest itineraries

• Supervise the Pre-Arrival and Concierge team ensuring day-to-day operations run smoothly and in alignment with service standards.

• Serve as a local expert of the Napa Valley maintaining strong relationships with vendors and continuously seeking new unique guest experiences.

• Act as a primary point of contact for guest concerns demonstrating effective problem-solving and service recovery skills.

• Maintain a visible presence in Front-of-House areas providing accurate information about property activities and local offerings.

• Support training onboarding and ongoing development of team members in coordination with department leadership.

• Assist with training to maintain exceptional service standards and brand alignment.

• Assist with maintenance of vendor records commission reports and guest activity data in both written form and hotel systems.

• Assist with preparing the team schedule to ensure appropriate shift coverage

• Ensure adherence to safety and service policies and model company values in all interactions.

• Promote clear and timely communication through daily logs emails and pre-shift meetings.

• Perform additional duties as assigned by leadership.

The starting pay range for this position is $28-30.00 per hour. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors such as experience and education.

Qualifications :

• Minimum 2 years experience in a similar hotel or resort role; luxury hospitality preferred.

• Proficiency in Opera ALICE and Microsoft Office/Google Workspace tools.

• Deep knowledge of Napa Valley (or willingness to become an expert) including wineries restaurants and attractions.

• Strong written and verbal communication skills.

• Able to work a flexible schedule including weekends as needed.

• Detail-oriented with the ability to prioritize and manage multiple tasks effectively.

• Strong problem-solving skills and guest-first mindset.

Additional Information :

Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Solage Management Inc is an Equal Opportunity Employer M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Full-time