Help Desk Analyst
Help Desk Analyst
Posted on :
27-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
27-08-2025
Job Description
Help Desk Analyst
Active Secret Clearance
CompTIA Security CE
Hybrid
Fort Detrick MD
Duties and Responsibilities:
Provides Tier I/II helpdesk IT support to USAMRAA customers while working with DHA and external organizations to resolve both technical and functional issues affecting USAMRAAs IT systems.
Help Desk Analyst uses a variety of skills to support USAMRAA customers including but not limited to:
Proficiency using PowerShell to develop and maintain scripts for various reports patching and other functionality
Experience with Enterprise email including creating and provisioning distribution lists and mailboxes
Experience with MECM including developing and deploying application packages
Experience troubleshooting Microsoft Windows 11 or newer Microsoft Office 365 Suite applications
Experience working with applications such as Splunk McAfee/Trellix/Windows Defender Antivirus Microsoft Edge Firefox Chrome Adobe Acrobat and HID Active Client
Experience creating and updating Standard Operating Procedures (SOPs)
Experience troubleshooting Multifunction Devices (printers)
Experience using remote access tools such as Bomgar and Microsoft Remote Desktop Protocol (RDP)
High level of professionalism attention to detail and ability to multitask
Ability to work closely with teammates in a Hybrid work environment (on-site/teleworking)
Maintain currency and a high level of technical skill in the field of expertise
Familiarity and experience in troubleshooting government-issued Apple iPhones.
Job Description/Requirements:
Comprehensive knowledge across key tasks and high-impact assignments and function as technical experts across Tier I II and Help Desk support.
Working knowledge of the following applications/systems:
Active Secret Clearance
CompTIA Security CE
Hybrid
Fort Detrick MD
Duties and Responsibilities:
Provides Tier I/II helpdesk IT support to USAMRAA customers while working with DHA and external organizations to resolve both technical and functional issues affecting USAMRAAs IT systems.
Help Desk Analyst uses a variety of skills to support USAMRAA customers including but not limited to:
Proficiency using PowerShell to develop and maintain scripts for various reports patching and other functionality
Experience with Enterprise email including creating and provisioning distribution lists and mailboxes
Experience with MECM including developing and deploying application packages
Experience troubleshooting Microsoft Windows 11 or newer Microsoft Office 365 Suite applications
Experience working with applications such as Splunk McAfee/Trellix/Windows Defender Antivirus Microsoft Edge Firefox Chrome Adobe Acrobat and HID Active Client
Experience creating and updating Standard Operating Procedures (SOPs)
Experience troubleshooting Multifunction Devices (printers)
Experience using remote access tools such as Bomgar and Microsoft Remote Desktop Protocol (RDP)
High level of professionalism attention to detail and ability to multitask
Ability to work closely with teammates in a Hybrid work environment (on-site/teleworking)
Maintain currency and a high level of technical skill in the field of expertise
Familiarity and experience in troubleshooting government-issued Apple iPhones.
Job Description/Requirements:
Comprehensive knowledge across key tasks and high-impact assignments and function as technical experts across Tier I II and Help Desk support.
- Provide IT support both desk-side and remotely based on need.
- Provide installation configuration troubleshooting and maintenance of Government Furnished Equipment (GFE) including but not limited to computers mobile devices Multi-Function Devices (MFD) and peripherals.
- Provide installation configuration troubleshooting and maintenance of software including but not limited to Microsoft Windows Operating Systems Microsoft Office 365 web browsers Adobe Acrobat remote access tools mission-critical applications and applications listed on the DoD/Army/DHA approved products list.
- Provide network administration services such as replacing Ethernet cables between a computer and wall port connecting/replacing patch cables and identifying physical switch ports.
- Provide comprehensive Video Teleconferencing (VTC) systems support including the configuration and maintenance of equipment (in collaboration with a VTC support contract) scheduling VTC/conference bridge reservations and facilitation of VTC meetings including document sharing slides and presentations.
- Responsible for ensuring organization-owned equipment/software conforms to all IA requirements as defined by the IAM to obtain and maintain an ATO.
- Assist the IAM in accomplishing paragraph 5.2.2.6 by providing support for IA requirements such as vulnerability mitigation (patching) executing queries/reports on organization systems/computers (compile software lists installed software versions etc.) providing information for Plan of Action and Milestones (POA&M) establishing and maintaining IA service accounts and configuration of devices to support security scans.
- Utilize Enterprise-provided management tools to assist with performing tasks outlined within this PWS including but not limited to Microsoft Configuration Manager (MECM) Splunk Active Directory Group Policy Assured Compliance Assessment Solution (ACAS) Bomgar and RDP.
- Develop and maintain SOPs and Knowledge Base Articles (KBAs) for processes and procedures relevant to the operation/configuration of hardware/software and/or organization business processes.
- Experience using PowerShell and Batch scripting.
Working knowledge of the following applications/systems:
- PowerShell
- Power Platform
- ACAS Scanning Tools
- Service Now
- Microsoft 365
- Active Directory
- Printers
- RDP
- Trellix
- Splunk
- Bomgar
- Windows Defender
- Customer Service
- Help Desk
- ACTIVE SECRET Clearance
- CompTIA Security CE
About Nationwide IT Services
NIS is an IT and Management consulting company is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers leveraging technology people and industry best practices to implement innovative solutions through our trusted employees and team members.
Our benefits package includes medical dental and vision insurance life and disability insurance 401(k) plan with employer match paid holidays PTO (sick/vacation) commuter benefits employee assistance program (EAP) and educational reimbursement along with Pet Insurance.
Nationwide IT Services Inc. provides equal employment opportunities (EEO) to all qualified applicants without regard to race color religion sex national origin sexual orientation gender identity genetics disability or protected veteran status.
NIS is an IT and Management consulting company is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers leveraging technology people and industry best practices to implement innovative solutions through our trusted employees and team members.
Our benefits package includes medical dental and vision insurance life and disability insurance 401(k) plan with employer match paid holidays PTO (sick/vacation) commuter benefits employee assistance program (EAP) and educational reimbursement along with Pet Insurance.
Nationwide IT Services Inc. provides equal employment opportunities (EEO) to all qualified applicants without regard to race color religion sex national origin sexual orientation gender identity genetics disability or protected veteran status.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
