Customer Service Team Lead - German Speaker
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Your New Role:
Develop coach and motivate your team to be successful in achieving their sales targets;
Contribute to process improvement to help your teams overachieve goals;
Coach and help your team using proven leadership methodologies to ensure alignment with sales targets growth objectives across multiple customer segments;
Collaborate closely cross-department to ensure consistent and continuous efficient service delivery.
Qualifications :
What we expect from our new colleague:
Fluency in both German & English languages;
A proactive customer-first mindset combined with adaptability and passion for tackling new challenges;
Curiosity eager to grow with a solution oriented Can Do attitude;
Proven experience in Customer service Telesales or another similar area with a strong background in managing and developing teams;
Expertise in using Contact Center related software for handling inbound/outbound calls Excel/Gsheet;
Empathetic leadership style excellent communication and coaching skills;
The ability to foster a motivated cohesive team.
We would love if you would have:
A genuine interest in the automotive industry and familiarity with Google tools.
Additional Information :
What you can expect from us:
A learning and growth environment (leadership and operational trainings);
Implication and support in delivering department projects and process improvement;
A nice office just 1 minute away from Pipera metro station;
A dynamic and transparent team atmosphere;
Private health insurance via Medicover.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
AUTO1.com is Europes largest wholesale platform for used cars. More than 60,000 partner dealers in over 30 countries actively digitize their used car business with AUTO1.com technologies and services. Buyers have access to a cross-brand inventory of over 30,000 inspected used cars. S ... View more
