IT Helpdesk Support EngineerÂ
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Job Description
We are currently looking IT Helpdesk Support Engineer for our Qatar operations with the following terms & conditions.
Required Skills and Qualifications
Bachelors degree in Computer Science or a related field
Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
Minimum 2 year of hands-on experience Microsoft Client and server platforms as a
helpdesk technician
Effective communication skills in both written and verbal forms
Mandatory: Fluent Arabic & English speaker
Key Responsibilities
Serving as the first point of contact for customers seeking technical assistance over
the phone or email.
support users on a functional level by offering guidance on how to use systems and
equipment.
Performing remote troubleshooting through diagnostic techniques and pertinent
questions.
Performing on-site installations and support.
Install and configure Windows and other desktop software.
Configure and manage connectivity and storage
Maintain Windows
Protect devices and data
Deploy Windows client
Manage identity and access by creating and maintaining AD users.
Manage compliance policies and configuration profiles
Manage maintain and protect devices
Manage apps
Install and maintain desktop technologies (Desktops Laptops Phones Monitors
Printers etc.)
Rollout patches.
Assist in person or remotely in the resolution of support issues among company sites
to ensure timely distribution of knowledge and positive impact on user satisfaction
Maintain printing systems and assist with network printer system maintenance
C1-Internal
Maintain backup system and processes.
Research resolve and respond to questions received via telephone calls e-mail
walk-ups open submitted tickets and callbacks in a timely manner in accordance
with current procedures
Acquire and maintain current knowledge of relevant product offerings and support
policies in order to provide technically accurate solutions to customers
Joining time frame: 2 weeks (maximum 1 month)
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
