Call Center Technician
Call Center Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary: The Call Center Technician provides Tier 1 technical support assisting customers with website access issues browser troubleshooting camera and audio setup and other basic technical problems. This role demands excellent communication skills a strong understanding of IT basics and a commitment to customer satisfaction.
Key Responsibilities:
- Answer inbound calls emails and chat requests promptly and professionally ensuring a positive customer experience.
- Troubleshoot and resolve technical issues related to website access browser functionality peripheral device configuration and general IT inquiries.
- Provide clear step-by-step guidance to customers to resolve their issues ensuring a high first-call resolution rate.
- Maintain accurate and detailed records of customer interactions resolutions and follow-ups in the CRM system.
- Participate in ongoing training and development sessions to stay updated on new technologies and troubleshooting techniques.
- Meet or exceed performance metrics including average handle time customer satisfaction scores and adherence to schedules.
- Identify and escalate recurring technical issues to the PH Lead for further investigation and resolution.
Qualifications:
- High school diploma or equivalent; technical certification in IT support or related fields preferred.
- Previous experience in technical support or customer service roles with a focus on troubleshooting browser issues camera issues logon and security issues.
- Strong communication analytical and problem-solving skills.
- Familiarity with common web browsers audio/video configurations and basic IT concepts are required.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to work a schedule aligned with daytime US business hours which correspond to overnight hours in the Philippines.
- Must have access to a reliable computer a headset and a stable high-speed internet connection suitable for video calls and troubleshooting tasks.
Salary: $1200 USD per Month
Required Experience:
Junior IC
Employment Type
Contract
