Support Analyst - IT (Service Desk)

Bring your technical experience to facilitate delivery of IT support to Waihi-based OceanaGold IT users.

Key Responsibilities:

• Provide first point-of-contact IT support functions for Waihi IT including in-person phone email and Instant Messaging support for site employees.
• Complete initial computer hardware setup for new devices including deployment to the user.
• Provide cover for the other site IT roles during their leave periods.
• Facilitate day-to-day IT purchasing functions.
• Assistance with more complex IT projects/fixes as directed by other members of the IT team.
• Look for potential unreported IT issues and create tickets to report these if necessary.
• Manage the Waihi IT unassigned work queue resolving tickets as able or assigning to other members of the IT team as appropriate.
• Assist with keeping the Waihi computer hardware fleet up-to-date by identifying computers in need of maintenance or replacement.
• Assist with installing and updating software on user computers.
• Assist with identifying and resolving IT infrastructure and server maintenance issues.
• Note that there is on-call element with this role (1 week out of 3).

Qualifications :

• Minimum of 4 years in an IT service desk (or similar) role.
• Experience working within an IT support team.
• Cisco competency (Cisco Certified Network Associate - CCNA).
• Current MS Server qualification.
• Full Drivers Licence ability to drive manual vehicles is essential.
• Preferable: Confined spaces and working from heights certifications.
• Preferable: Bachelors degree in IT or a similar qualification (Advanced certificate at a minimum).

Other:

• Ability to operate in confined spaces due to a requirement to sometimes work in an underground mining environment.
• Ability to work from heights.

Additional Information :

WHATS ON OFFER:

• Residential role - live and work in Waihi the gateway to the stunning Coromandel region
• Competitive salary short-term and long-term bonus
• 9-day fortnight lifestyle roster (enjoy a long weekend every second week)
• Discounts on retail and services
• Free Southern Cross Healthcare
• Life Insurance
• Free Gym Membership 
• BP Fuel card discount
• Career Development Opportunities 
• Long service recognition
• Living Our Values recognition program
• Access to OceanaGold Employee Assistance Program (EAP)
• Exceptional working environment where people are valued and respected
   

YOU MATTER: OceanaGold is committed to providing equal employment opportunities. We believe a variety of perspectives are not only welcome they are essential to our success. Should you require any assistance applying for this opportunity please contact us at

Applications close 29 September 2025. Shortlisting will commence immediately. Applicants must be eligible to work in New Zealand.

PLEASE NOTE: APPLICATIONS FROM AGENCIES WILL NOT BE ACCEPTED

Remote Work :

No

Employment Type :

Full-time