Customer Services Coordinator
Customer Services Coordinator
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Job Description
Company Description
Samskip is one of the leading transport companies in Europe handling thousands of international shipments weekly. With a presence in 24 countries across Europe North America Asia and Australia were at the forefront of sustainable multimodal logistics solutions. Our team is dedicated to enhancing the customer experience while driving innovation in the transport sector.
Samskips Customer Services (CS) team is fully committed to ensuring smooth international transport for our customers. To strengthen our team were looking for an organized and ambitious logistics coordinator with excellent communication skills to oversee door-to-door cargo operations across Italy. If that sounds like you read on to discover more about this exciting opportunity within a growing and future-focused company.
Our office in Cernusco sul Naviglio is home to a diverse team across Customer Service Transport Planning and Sales. Its a lively fast-paced environment where collaboration and innovation drive success every day.
Job Summary
Your main responsibility is to coordinate door-to-door transport for Italian clients and manage collections and deliveries for ex works clients via Italian rail terminals all from our office near Milan. This involves maintaining regular contact with customers monitoring shipments to ensure timely collection and delivery sending arrival notices and managing the recovery of any additional costs.
Key Responsibilities
- Booking Italian collections and deliveries
- Liaising with Sales to ensure accurate quotes are entered into our system
- Managing late shipments
- Monitoring performance against agreed KPIs
- Ensuring all costs are correctly charged and recovered
Qualifications
Were looking for someone who is passionate about delivering exceptional service to both customers and colleagues. Youll need strong communication skills to keep customers informed and the ability to thrive in a multicultural team. Independence drive and a proactive attitude are key to making a real impact.
- Experience in logistics or customer service
- Proficiency in Microsoft Office and reporting tools
- Fluency in Italian and English both written and spoken
What We Offer
At Samskip we believe that when our people succeed we succeed. Youll benefit from a wide range of development opportunities including training and e-learning. We also promote a healthy work/life balance in a vibrant international environment where every day brings new challenges. And when the work is done we enjoy team gatherings and events.
- Competitive salary
- 22 days of holiday per year plus ROL hours
If this sounds like the right role for you dont waitclick the button below and send us your CV.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
