Team Lead, Script Management

Your mission at IntegriChain:

IntegriChain the leading provider of commercialization and Net Revenue Optimization solutions for the life sciences industry is seeking a hands-on Team Lead to drive the delivery management and continuous improvement of business processes supported by automation.

This role is ideal for someone who thrives in both strategic and operational capacities - partnering closely with internal business groups to gather requirements validate processes and ensure automations are effectively enhancing business efficiency. The ideal candidate will lead initiatives to expand automation usage maintain documentation and stakeholder communication support testing and troubleshooting efforts and ensure the automation platform is prepared to meet business needs especially during peak performance periods. This role requires strong organizational analytical and communication skills with a passion for building scalable well-managed automation processes that deliver measurable impact.

What this role entails:   

• Act as a liaison between business stakeholders and the automation development team to ensure automation deliverables align with business goals.
• Assist in preparing the automation platform for high-performance periods and peak processing times.
• Collaborate with internal teams to gather requirements and continuously improve workflows and automation performance.
• Own and drive documentation efforts ensuring all automation processes changes and supporting materials are clear accurate and current.
• Support validation testing and troubleshooting of complex automation enhancements alongside analysts.
• Contribute to and maintain KPIs that communicate the impact value and risk profile of automations to leadership and stakeholders.
• Support the onboarding and training of new team members on automation processes tools and standards.
• Provide regular status updates reports and performance analysis to leadership.
• Ensure effective change management is in place including stakeholder communications and user awareness of changes.
• Promote best practices and knowledge sharing within the automation team to enhance collective understanding and performance.
• Support ad-hoc initiatives and projects.

Qualifications :

• Knowledge of Medicaid or pharmaceutical rebate processes is highly desired.
• Bachelors degree in Business Information Systems or a related field (or equivalent experience).
• 8 years of experience in process improvement operations or automation delivery preferably within a cross-functional or technical environment.
• Strong understanding of business process automation and change management.
• Experience working with stakeholders to define business requirements and translate them into action.
• Excellent communication presentation collaboration and project management skills.
• Analytical mindset with the ability to identify performance trends risk factors and improvement opportunities.

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Additional Information :

What does IntegriChain have to offer

• Mission driven: Work with the purpose of helping to improve patients lives! 
• Excellent and affordable medical benefits non-medical perks including Flexible Paid Time Off and much more!
• Robust Learning & Development opportunities including over 700 development courses free to all employees

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment selection and employment without regard to race color religion national origin ethnicity age sex marital status physical or mental disability gender identity sexual orientation veteran or military status or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion and an environment free from discrimination harassment and retaliation.

Remote Work :

No

Employment Type :

Full-time