IT Project Manager
IT Project Manager
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Job Description
IT Support Manager International Bank
Location: Dublin (Hybrid)
Experience: 5 years
Elevate Partners are working with an international bank to recruit an experienced IT Support Manager for their Dublin office. This role will oversee the delivery of high-quality IT support services to end-users ensuring operational stability regulatory compliance and excellent service standards across the bank s Irish operations. The successful candidate will lead a small team manage vendor relationships and act as the key escalation point for technology issues impacting business operations.
Key Responsibilities
- Lead and manage the IT support function providing day-to-day oversight of helpdesk and desktop support activities.
- Ensure timely resolution of incidents service requests and escalations maintaining strong service level agreements (SLAs).
- Collaborate with global IT teams to align local support with group-wide infrastructure security and compliance frameworks.
- Manage IT assets including hardware software and licensing ensuring full compliance with regulatory and internal audit requirements.
- Implement best practices for ITIL-based service management change management and incident response.
- Oversee relationships with third-party vendors and service providers ensuring performance and cost efficiency.
- Develop mentor and support IT support staff fostering a culture of accountability service excellence and continuous improvement.
- Act as the primary escalation point for critical IT issues affecting business operations.
Requirements
- 5 years experience in IT support or IT service management including 2 years in a leadership or managerial role.
- Proven experience within banking financial services or other highly regulated industries.
- Strong knowledge of Windows and Microsoft environments Active Directory and Office 365.
- Familiarity with ITIL frameworks and best practices for service management.
- Strong understanding of networking security and endpoint management.
- Excellent stakeholder management and communication skills with the ability to liaise effectively across business and technical teams.
- Vendor management and experience working with outsourced IT providers is highly desirable.
- Relevant certifications (ITIL Microsoft or equivalent) an advantage.
What s on Offer
- Opportunity to join a leading international bank with a strong presence in Dublin.
- A senior IT support leadership role with visibility across the business.
- Competitive salary and benefits package.
- Collaborative professional environment with global exposure and career progression opportunities.
Employment Type
Full Time
