IT/Tech Support Engineer - Canva Sydney Campus, On-site

Join the team redefining how the world experiences design.

Hey hello hiya gday mabuhay kia ora hallo vtejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane Perth and Adelaide. This role is primarily onsite at our Sydney Campus with an expectation to be in the office 35 days per week.

What youd be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.

• Provide on-site & remote tech support to Canvanauts at our Sydney office.

• Support and troubleshoot all on-site Canva hardware devices including MacBooks mobile devices network infrastructure and video conferencing equipment.

• Support management of Canva assets including maintaining accurate records procurement provisioning and management.

• Support with the onboarding and offboarding of Canvanauts across ANZ.

• Contribute to our global support model through responding to service requests through our service channels with a focus on supporting users across ANZ.

• Provide AV support for all Canva events in Sydney / ANZ.

• Contribute to IT Group & Tech Support Team goals to continually improve our service delivery model.

• Proactively use AI and automation to enhance personal productivity and contribute to team efficiency.

Youre probably a match if

• You excel at delivering exceptional customer service and supporting users on-site.

• You are skilled in supporting MDM-managed Apple/Mac hardware in an enterprise environment.

• You are experienced in administering and supporting tools such as Canva Google Workspace Okta Jira Confluence Slack and Zoom.

• You are confident managing employee onboarding and offboarding including access provisioning/de-provisioning and hardware logistics.

• You are adept at supporting office infrastructure including networking meeting rooms event spaces and printers.

• You are experienced in managing hardware assets engaging with vendors maintaining records and overseeing distribution.

• You communicate clearly and effectively with strong verbal and written skills and contribute to user and technical documentation.

• You thrive in managing multiple competing tasks and priorities with ease.

• You are comfortable working as part of a globally distributed team.

• Hands-on experience using AI in your work to drive greater impact

About the team

Canva is seeking a highly motivated IT / Tech Support Engineer to join our Sydney team to support Canvanauts to do the best work of their lives! Its more than tickets at Canva - youll have the opportunity to contribute to projects that improve our service delivery learn new skills and work in a collaborative globally distributed team.

Were looking for someone whos passionate about excellent customer service and has demonstrated experience in a similar role within an IT / AV / Tech support environment. This role is primarily onsite with an expectation to be in the office 35 days per week.

Whats in it for you

Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a stack of benefits to set you up for every success in and outside of work.

Heres a taste of whats on offer:

• Equity packages - we want our success to be yours too

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more

• Flexible leave options that empower you to be a force for good take time to recharge and supports you personally

Check out for more info.

Other stuff to know

We see AI as a powerful amplifier of creativity and technology at evolving how we assess AI skills in our Technology hiring experience - youll tackle interactive real-time challenges that reflect the kind of work we some interviews you may also be asked to solve a problem using an AI tool to show how you approach challenges with tech by your side. Your recruitment partner will walk you through what to make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

Please note that interviews are conducted in our Sydney Campus and virtually.

Remote Work :

No

Employment Type :

Full-time